<p>The National Field Services Leader oversees and manages field services operations across the United States. They lead two regional teams (East and West) to deliver high-quality service and support for our medical devices. The ideal candidate brings a strong background in field services management, excellent leadership skills, and a deep understanding of the medical devices industry.</p> <p>Essential Functions and Main Duties</p> <ul> <li>Develop and implement strategic plans for field services operations. </li><li>Lead and manage the East and West regional field services teams. </li><li>Create, measure driver key performance indicators. </li><li>Analyze the root- cause, implement improvement and control plans using SPC charts. </li><li>Ensure compliance with industry regulations and company policies. </li><li>Monitor and analyze performance metrics to drive continuous improvement. </li><li>Collaborate with other departments to enhance customer satisfaction and service delivery. </li><li>Manage budgets and resources effectively to achieve operational goals. </li><li>Provide training and development opportunities for field services staff. </li><li>Address and resolve customer issues and complaints promptly. </li><li>Stay updated on industry trends and advancements to maintain competitive edge. </li><li>Select, manage, develop, and hold accountable team members to meet department deliverables and responsibilities. Complete company people management requirements. Exhibit manager competencies. </li><li>Adheres to all company policies, procedures, and business ethics codes. </li><li>Duties may be modified or assigned at any time based on business need. </li></ul> <p>Qualifications</p> <p>Education / Certification / Experience Required</p> <ul> <li>Bachelors degree in engineering, business administration, or related field; Master's degree preferred </li><li>Lean Six Sigma Black Belt certification </li><li>10+ years of experience in field services management, preferably in the medical devices industry </li><li>10+ years of experience of people management experience, including driving results through others, leading teams or projects, and providing training </li><li>Experience in implementing artificial intelligence tools for field service </li><li>Proven track record of successful leadership and team management </li><li>Level and compensation depend on location, experience, education and skills </li></ul> <p>Competencies Required</p> <ul> <li>Strong analytical and problem-solving skills </li><li>Excellent communication and interpersonal skills </li><li>Ability to travel as required </li><li>Leadership and team management </li><li>Strategic planning and execution </li><li>Budget management </li><li>Customer service excellence </li><li>Regulatory compliance </li><li>Performance analysis and improvement </li><li>Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English </li><li>Able to work effectively both independently and in a collaborative team environment </li></ul> <p>Compensation</p> <p>The anticipated range for this position is $130,000 to $193,000. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.</p> <p>Perks and Benefits</p> <p>Visit our</p>