<p>What are you going to do?</p> <p>In this role, you will serve as a primary point of contact for customers, responding to phone calls and email inquiries throughout the day. You will verify customer information to ensure accurate quote creation, utilizing electrical and mechanical drawings, SAP, and equipment history data. Responsibilities include preparing parts and tooling quotes, following up on open quotes, and identifying opportunities to upsell. You will also manage part returns and cross-train in warehouse operations to support overall business needs. Additionally, you will participate in a rotational schedule to cover office shifts, maintain accurate lead times within the material requirements planning (MRP) system, and proactively communicate order status updates to customers. This role requires identifying and reporting any issues that may impact business operations to the Parts Manager, along with recommending improvements, and performing other duties as assigned by management.</p> <p>Position is accountable for controlling and coordination of the customer parts and tooling orders that are processed on a daily basis.</p> <p>What is your preferred work location?</p> <p>We ask</p> <ul> <li> <p>Experience in using SAP application preferred</p> </li><li> <p>Computer proficiency required (i.e., Microsoft Office - Word, Excel and Outlook, Teams, etc.) at least one year</p> </li><li> <p>Technical, mechanical, electrical, aptitude is a plus</p> </li><li> <p>Ability to demonstrate clear attention to detail</p> </li><li> <p>High school diploma or GED required</p> </li><li> <p>Associate degree preferred</p> </li></ul> <p>We offer</p> <ul> <li> <p>Flextime policy</p> </li><li> <p>Paid Time Off (i.e., PTO) that can be used as it's accrued</p> </li><li> <p>Paid Holidays effective date of hire</p> </li><li> <p>Medical insurance (i.e., three plans available, PPO, HMO*, and PPO with HSA) effective date of hire</p> </li><li> <p>Dental care</p> </li><li> <p>Vision care</p> </li><li> <p>100% Voortman USA LLC paid life insurance</p> </li><li> <p>Additional voluntary life insurance option</p> </li><li> <p>100% Voortman USA LLC paid short-term disability</p> </li><li> <p>50/50 premium split between Voortman USA LLC and employee for long-term disability (i.e., LTD)</p> </li><li> <p>401K plan available with Company contribution</p> </li></ul> <p>About Voortman</p> <p>Join Voortman</p> <p>Voortman is growing and we're preparing to move into our brand-new Production Facility and Offices in April 2026. With over 70 team members currently based in Fresno and Monee, this relocation marks a major step forward in our commitment to serving customers across North America and investing in the future of our workforce.</p> <p>As part of a global organization headquartered in the Netherlands with more than 750 employees, Voortman is a leader in designing and building advanced CNC steel processing machines, developing intelligent software solutions, and delivering outstanding customer service.</p> <p>This move reflects our long-term vision for growth, innovation, and excellence. We're actively recruiting driven individuals who want to be part of a forward-thinking team shaping the future of steel processing.</p> <p>Be part of our next chapter. Grow with Voortman.</p> <p>What are you going to do?In this role, you will serve as a primary point of contact for customers, responding to phone calls and email inquiries throughout the day. You will verify customer informatio</p>