<p>The Voices Team at Vanguard is searching for a Product Manager to enhance client experience by utilizing survey data to inform product development and service delivery. This leader will need to leverage a strong understanding of business drivers & client needs to evolve the team's vision and roadmap, while lead data production / data capture tasks within the Digital Client Experience ecosystem, and lead the execution of the delivery plan (articulating the impact of choices on the Client Experience KPI's) & ensure outcomes that are aligned with targeted business objectives. Please reach out to George Pasquarello to learn more!</p> <p>This position requires a strategic and analytical thinker with excellent communication skills and a proven track record of leveraging data to drive business outcomes. The successful candidate will be adept at managing multiple projects simultaneously and comfortable working in a fast-paced, dynamic environment. Key responsibilities include technical product management, collaboration with stakeholders, coaching technical product teams, and ensuring data quality.</p> <p>Core Responsibilities</p> <ul> <li>Provides technical product management services on a product, applying functional technical expertise to improve product results. Participate in the design and continuous improvement of the technical solution. </li><li>Collaborates with cross-functional stakeholders to drive notable change to the client experience. </li><li>Coaches' technical product teams towards best practices and learnings. Ensures delivery of messaging, communication, and customer outreach, as necessary. </li><li>Builds relationships, partners, and consults with senior management to deliver analytical & actionable insights. </li><li>Partners with stakeholders to resolve production and implementation issues in a timely manner and supports/drives escalations where required to enable rapid delivery. </li><li>Balances data management strategy and governance. Leads the planning, development, and implementation of a new technical product. Defines and analyzes technical markets, developing detailed product features and requirements, and developing implementation plans. </li><li>Participates in the design and execution of surveys to gather actionable insights to enhance the client experience by utilizing survey data, leading data production tasks, and ensuring alignment with business objectives. </li></ul> <p>Qualifications</p> <ul> <li>5 or more years' work experience, including 2+ years of leading and building relationships in large cross-functional/cross-regional teams on major organizational projects. </li><li>Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred. </li><li>Technical acumen: knowledge of AWS data tools and ability to articulate data engineering/analytics work and technical concepts in a way that stakeholders can understand (by providing detailed explanations of data solutions and impact on business outcomes). </li><li>Aptitude for storytelling through data analysis </li><li>Experience working in SQL, Python, and Tableau (nice to have) </li></ul> <p>Special Factors</p> <p>Sponsorship</p> <p>Vanguard is not offering visa sponsorship for this position.</p> <p>About Vanguard</p> <p>At Vanguard, we don't just have a mission-we're on a mission.</p> <p>To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.</p> <p>How We Work</p> <p>Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.</p>