<p>Requisition #:213686</p> <p>Location:Virginia Beach, VA 23452</p> <p>Category:Customer Service</p> <p>Salary:$17.50 - $18.00 per hour</p> <p>Position Details</p> <p>Start Date: 4/13/26</p> <p>Pay: $17.50 - $18.00/HR</p> <p>Schedule: Monday - Friday/ 8-5am EST</p> <p>As a Change Order Representative, you are responsible for reviewing and processing changes to existing patient orders to ensure accuracy, compliance, and timely shipment of medical supplies. This role focuses on prescription review, insurance and authorization validation, documentation accuracy, and coordination with internal teams to prevent delays in patient care. This is a remote, detail-driven role requiring strong organizational skills and healthcare administrative experience.</p> <p>Our Mission: To revolutionize the way homecare is delivered, one patient at a time.</p> <p>Why Join Us?</p> <ul> <li>Equipment Provided </li><li>Full Benefits Package (Medical, Dental, Vision, 401k, PTO) </li><li>Paid Holidays + Bonus Days Off </li><li>Structured onboarding and role-based training </li><li>Opportunities for internal growth </li><li>Competitive hourly pay starting at $17.50 per hour + daily stipend </li></ul> <p>What You'll Do:</p> <ul> <li>Review and process changes to existing patient orders </li><li>Validate prescription accuracy and determine when updated documentation is required </li><li>Verify insurance coverage and submit or follow up on authorizations </li><li>Calculate and verify enteral formula requirements </li><li>Navigate insurance and payer portals </li><li>Maintain accurate, HIPAA-compliant documentation </li><li>Communicate with patients and internal teams as needed to resolve order issues </li><li></li></ul> <p>The Right Fit Is:</p> <ul> <li>Strong attention to detail and accuracy </li><li>Experience reviewing medical documentation, prescriptions, or insurance information </li><li>Ability to manage multiple order changes and meet turnaround expectations </li><li>Comfortable working independently in a remote environment </li><li>Effective written and verbal communication skills </li><li>Quality- and compliance-focused, with respect for patient confidentiality </li></ul> <p>Onsite Operational Support:</p> <p>In addition to primary job duties, this role supports branch operations and compliance by:</p> <ul> <li> <p>Maintaining an organized office environment</p> </li><li> <p>Monitoring enteral formula storage temperatures per safety standards</p> </li><li> <p>Conducting routine safety checks (including fire extinguisher inspections)</p> </li><li> <p>Managing inventory of supplies and equipment</p> </li><li> <p>Maintaining clean and dirty equipment areas per health protocols</p> </li><li> <p>Assisting customers, vendors, and surveyors during visits</p> </li></ul> <p>Position Qualifications:</p> <ul> <li>2+ years of healthcare administrative, order processing, or insurance experience </li><li>Home health, DME, or enteral experience preferred </li><li>Insurance authorization knowledge a plus </li><li>High school diploma or GED required </li></ul> <p>Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</p> <p>As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.</p>