<p>Position Overview:</p> <p>The Resident Assistant (RA) position is a vital undergraduate student leadership role within the Office of Residence Life & Community Standards - Division of Student Affairs, at Franklin Pierce University (FPU). RAs serve as community builders, peer mentors, policy enforcers, inclusion champions, and campus resources, ensuring that residential students feel safe, supported, and engaged.</p> <p>Through authentic one-on-one and community connections, proactive problem-solving, and inclusive leadership, RAs directly influence campus culture by fostering a living environment where all students can thrive academically, socially, and personally.</p> <p>RAs develop skills that are highly transferable to future leadership opportunities, internships, and professional careers. They gain experience in communication, empathetic listening, inclusive leadership, conflict resolution, critical thinking, and crisis management-all while making a meaningful impact on their peers and the broader FPU community.</p> <p>Position Responsibilities</p> <ol> <li>Leadership & Role Modeling </li></ol> <ul> <li> <p>Serve as a positive role model in personal conduct, academics, and leadership.</p> </li><li> <p>Build authentic relationships with residents and staff to foster trust, inclusivity, and engagement.</p> </li><li> <p>Promote a safe, supportive, and growth-oriented community where students feel at home.</p> </li><li> <p>Be visible and present in the residence hall, engaging with residents regularly rather than only during duty nights or events.</p> </li><li> <p>Display professionalism and adaptability while upholding university values and policies.</p> </li></ul> <ol start="2"> <li>Communication & Teamwork </li></ol> <ul> <li> <p>Attend and actively participate in weekly staff meetings to discuss hall and/or area updates, resident concerns, and upcoming events.</p> </li><li> <p>Engage in weekly or bi-weekly one-on-one meetings with their supervisor to seek guidance, share feedback, and discuss professional development.</p> </li><li> <p>Communicate concerns in a timely manner to supervisors, fellow RAs, and campus partners to ensure resident needs are met.</p> </li><li> <p>Ask for help when needed and support teammates by collaborating on challenges and problem-solving together.</p> </li><li> <p>Maintain open, respectful, and proactive communication with peers, residents, and staff.</p> </li><li> <p>Demonstrate a positive attitude and team spirit, actively contributing to a supportive and motivating staff environment.</p> </li></ul> <ol start="3"> <li>Community Development </li></ol> <ul> <li> <p>Attend and bring residents to university sponsored events.</p> </li><li> <p>Encourage residents to engage in campus life and take advantage of university resources.</p> </li><li> <p>Host floor and building meetings to provide important updates and encourage involvement.</p> </li><li> <p>Recognize and celebrate diversity, ensuring an inclusive community where all identities are affirmed.</p> </li><li> <p>Be visible within the residence hall, checking in with residents on a daily and/or weekly basis and fostering a sense of belonging.</p> </li><li> <p>Serve as an advocate for diversity, equity, and inclusion, ensuring all students feel seen, heard, and valued.</p> </li><li> <p>Create semesterly door decorations and banners to create a warm and welcoming "home away from home" experience within the residence halls, suites, and/or apartments.</p> </li><li> <p>Create monthly bulletin boards, educational flyers, or materials to assist residential students in their understanding of on and off campus resources.</p> </li><li> <p>Put up flyers from other campus departments to showcase activities, services and resources available for student residents</p> </li></ul> <ol start="4"> <li>Resource Navigation & Referral </li></ol> <ul> <li> <p>Be available for one-on-one conversations, conflict mediation, and emotional support.</p> </li><li> <p>Proactively check in with residents to ensure their well-being and academic success, making active referrals to the Residence Life Professional on Call, Campus Safety, their supervisor, and/or making Nest referrals through Student Success.</p> </li><li> <p>Connect students with campus resources such as the Counseling Center, Health Services, Academic Resource Center, Student Success, and Career Services.</p> </li><li> <p>Offer guidance on conflict resolution and interpersonal challenges within the residence halls by hosting roommate mediations and/or suite/apartment mediations.</p> </li><li> <p>Actively listen and provide non-judgmental support, ensuring residents feel safe coming to the RA for help.</p> </li></ul> <ol start="5"> <li>Policy Enforcement & Safety </li></ol> <ul> <li> <p>Address concerns proactively when possible, encouraging dialogue, discussion, and understanding amongst individuals and/or the larger floor community.</p> </li><li> <p>Educate residents about university policies, community expectations, and personal responsibility.</p> </li><li> <p>Enforce policies as outlined in the FPU Student Handbook, addressing incidents with fairness and respect.</p> </li><li> <p>Respond to emergency situations and crises, following appropriate protocols to refer situations to the appropriate professional staff in Residence Life and/or Campus Safety.</p> </li><li> <p>Serve in an on-call duty rotation, conducting building and/or area rounds, checking in with residents, creating connections amongst their community, and responding to resident concerns.</p> </li><li> <p>Promote a culture of mutual respect and accountability, ensuring the residence hall remains a safe and inclusive space.</p> </li><li> <p>Document concerns via incident reports in order to refer students of concern, and document violations of the university's Student Handbook and/or Residence Life policies as necessary.</p> </li><li> <p>Fulfill responsibilities as a Campus Security Authorities (CSA) under the Clery Act and private mandated reporters under FERPA, HIPAA, and Title IX, meaning they are responsible for reporting safety concerns while maintaining student confidentiality as required by law.</p> </li></ul> <ol start="6"> <li>Facility Management & Administrative Tasks </li></ol> <ul> <li> <p>Ensure that residence hall facilities are well-maintained by reporting maintenance and safety concerns.</p> </li><li> <p>Conduct room inventories, health and safety inspections, and policy compliance checks.</p> </li><li> <p>Assist with check-ins, check-outs, room changes, and residence hall transitions.</p> </li><li> <p>Complete weekly reports, duty logs, incident report and/or student concern documentation, NEST referrals, and other administrative tasks accurately and on time.</p> </li></ul> <p>Position Requirements</p> <ul> <li>Enrollment: Must be a full-time undergraduate student (minimum of 12 credit hours) at Franklin Pierce University. </li><li>Academic Standing: Must have a minimum semester and cumulative GPA of 2.5, verified by an unofficial transcript. </li><li>Good Conduct Standing: Must be in good disciplinary standing with the university and free of disciplinary probation. </li><li>Residential and On Campus Resource Navigation Experience: Must have lived in university housing for at least one semester at Franklin Pierce University before employment. </li></ul> <p>Compensation:</p> <p>Resident Assistants are provided housing, free of charge, during their time within the position through a housing scholarship. Note: If an RA leaves the position early and/or is terminated from their position, the housing cost is then prorated for the time that they were actively within the role.</p> <p>Special Notes:</p> <ul> <li>Resume, Cover Letter, and References are required </li><li>Must be able to work nights and weekends </li><li>Full Job Description will be provided </li></ul> <p>Students with a Federal Work Study are encouraged to apply!</p>