<p>At ProMach, we're looking for people who want to shine. You'll have opportunities to take your career in the direction you want. You can be creative. Strategic. Persuasive. Influential. Mechanical marvel. Customer service authority. Meticulous. A closer. A futurist.</p> <p>You'll be challenged and rewarded. Improve our customers' packaging performance and efficiency every day. Help build the future of packaging automation. We're proud of that and hope you will be too.</p> <p>Do we have your attention? Keep reading.</p> <p>Federal is seeking an experienced Aftermarket Parts, Customer Account Specialist for its Waukesha, WI location. The individual will contribute to the success of the company by establishing and maintaining good client relations. This position receives and processes to completion customer inquiries, orders, and concerns. An ability to blend excellent communication skills with organizational and detail orientations are keys to success. This position reports to the Director of Life Cycle Management.</p> <p>Does this work interest you?</p> <ul> <li>Serve as focal point for customer inquiries regarding replacement parts for their equipment </li><li>Research information necessary to provide customer with correct part and price information </li><li>Evaluate machinery parts applications and research machinery drawings and bills of materials as necessary </li><li>Timely and accurately process customer quotations and follow up on open quotes to secure orders </li><li>Process customer orders - and regularly advise customer of order status </li><li>Provide customers with post-sales follow up if there are delays or any other concerns </li><li>Develop customer confidence through outstanding support and relationship building </li><li>Effectively promote aftermarket machine parts/kits/upgrades by analyzing customer's existing machinery and potential needs </li><li>Other aftermarket responsibilities as requested by management </li></ul> <p>What's in it for you?</p> <p>There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career and find professional happiness.</p> <p>In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental and well-being programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment!</p> <p>If this sounds like you, we want to connect!</p> <ul> <li>High School Diploma required. An associate degree or bachelor degree would be a plus. </li><li>Minimum 2 years of customer service/account management experience in a manufacturing environment. </li><li>Excellent customer relationship building skills, and the ability to interact effectively in a team environment. </li><li>Excellent verbal and written communications skills. </li><li>Experience with Syteline or other ERP system beneficial. </li><li>Analytical and problem-solving ability. </li><li>Able to work effectively to meet deadlines and multitasking abilities </li><li>Strong Windows based knowledge - Microsoft products (Word, Excel, PowerPoint), & overall strong computer skills </li><li>Strong planning & organization skills. Must be well organized, prepared and detail oriented. </li></ul> <p>Pro Mach, Inc.</p> <p>We have been named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.</p> <p>We have the rewards, opportunities, and the market strengths of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.</p> <p>Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram!</p> <p>More career opportunities to consider!</p> <p>Pro Mach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.</p> <p>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p> <p>#FEDRL</p> <p>#INFED</p>