<p>Description</p> <p>We're seeking a talented Service Advisor to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry.</p> <p>Why join the Transwest Team?</p> <ul> <li>Exceptional Leadership </li><li>Beautiful, Updated & Clean Environment </li><li>Competitive PTO & Benefits Packages </li><li>Company Training </li><li>Opportunities for Advancement </li><li>Quick & Efficient Interview Process </li></ul> <p>We offer a full benefits package for eligible employees including:</p> <ul> <li>Medical, Dental, and Vision Insurance </li><li>Life (Voluntary and Employer Paid) and Disability Insurance </li><li>401(K) with company match beginning with your first contribution. </li><li>HSA and/or FSA </li><li>Paid Time Off, Sick Time, and Company Paid Holidays </li><li>Employee Car Discount Program </li></ul> <p>Essential Duties & Responsibilities:</p> <ul> <li>Actively listen to customers and create descriptions of any problems or services that may be needed. </li><li>Prepare service orders. </li><li>Engage in upsells and promotions for additional equipment and services. </li><li>Obtain customer authorizations and signatures. </li><li>Present repair orders to the Foreman for dispatch. </li><li>Prepare and present customers with quotes. </li><li>Communicate with customers and the foreman as needed. </li><li>Work with the Foreman to ensure all repairs are completed. </li><li>Prepare invoice repair orders. </li><li>Contact customers for pick up or delivery. </li><li>Ensure that a secured payments are made prior to releasing serviced vehicles. </li><li>Update Uptime Pro (Freightliner Elite Support Locations). </li><li>Answer service calls. </li><li>Additional duties as assigned. </li></ul> <p>Requirements</p> <p>Work Environment & Physical Abilities:</p> <ul> <li>Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination. </li><li>This position may require standing, balancing, bending or stooping for prolonged periods of time. </li><li>This position requires corrected vision and hearing within normal range. </li><li>This position requires the occasional ability to lift and carry items weighing up to 80 lbs. </li><li>Required to perform work inside and outside, in varying weather situations. </li><li>Must be able to operate simple, complex and heavy-duty machinery. </li></ul> <p>Required Education, Experience, Knowledge & Skills:</p> <ul> <li>High school diploma or equivalent. </li><li>Valid driver's license and MVR in good standing. </li><li>Excellent written and verbal communication skills. </li><li>Multitasking Skills </li><li>Customer Service Skills </li><li>Conflict Resolution Skills </li><li>Detail Oriented </li><li>Quick Thinking </li><li>Emotional Intelligence </li><li>Computer Efficiency </li><li>Ability to work any shift if needed. </li><li>Ability to successfully complete a general abilities assessment. </li><li>Ability to pass a post-offer background check, physical and drug screen. </li></ul> <p>Preferred Education, Experience, Knowledge & Skills:</p> <ul> <li>Previous experience in a similar role. </li><li>Knowledge of diesel engines, gas engines, drive train and suspension. </li><li>Heavy and medium duty truck industry experience. </li></ul> <p>Job Details:</p> <ul> <li>Bonus Eligibility: Yes </li><li>Reports To: Service Manager </li><li>Shift: (Monday - Friday) (7:00 A.M. to 3:30 P.M.) </li><li>Closing Date: Open Until Filled </li></ul>