<p>Do you enjoy interacting with people? Are you a natural problem-solver? Do you love working with the latest technology? If this sounds like YOU, come be a part of our growing Shentel Technical Support Team!</p> <p>As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel.</p> <p>Our Technical Support Representatives are a part of a supportive, service-oriented team in call center environment who:</p> <ul> <li>Promote quality customer experience with honest and committed customer care. </li><li>Engage in real-time troubleshooting with customers to resolve technical issues. </li><li>Educate residential Shentel customers about the installation and use of products. </li><li>Capture opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience. </li></ul> <p>We offer a great work environment and competitive total compensation package that includes:</p> <ul> <li>World class 401(k) - up to 8% company contribution </li><li>Medical, dental, vision, and life insurance with company subsidies </li><li>Up to 3 weeks of PTO and up to 9 paid holidays </li></ul> <p>You worked hard for the following:</p> <ul> <li>Your reputation as a successful customer service professional who meets and exceeds goals </li><li>Your high school diploma or equivalent </li><li>One year of customer service or call center experience </li></ul> <p>We are looking for motivated individuals who love a challenge and are ready to meet and exceed their goals.</p> <p>What are you waiting for? Come join Shentel's Technical Support Team!</p>