<p>At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.</p> <p>The Manager of Guest Services is responsible for bringing our brand promise to life across all front-of-house service departments. This role acts as a guest advocate and a key advisor to the General Manager, overseeing operations in areas such as:</p> <ul> <li> <p>Front Office</p> </li><li> <p>Concierge</p> </li><li> <p>Security</p> </li><li> <p>Transportation</p> </li><li> <p>Resort Services</p> </li></ul> <p>Success in this role is measured primarily by guest satisfaction, particularly around the arrival experience, transportation, and issue resolution.</p> <p>Company Benefits</p> <ul> <li> <p>Bi-Weekly Pay</p> </li><li> <p>Growth Opportunities</p> </li><li> <p>401(k) Retirement Plan</p> </li><li> <p>Comprehensive Health, Dental & Vision Insurance</p> </li><li> <p>Employee Assistance Program (EAP)</p> </li><li> <p>Paid Time Off (PTO)</p> </li><li> <p>Discounts through IHG + exclusive employee Perks website</p> </li><li> <p>Tuition Reimbursement & Continuing Education</p> </li><li> <p>Outstanding Company Culture</p> </li></ul> <p>Essential Duties and Responsibilities</p> <ul> <li> <p>Develop and coach amenity-focused, guest-facing team members using PDPs and ongoing mentorship</p> </li><li> <p>Manage staffing, performance targets, and resource planning to drive results</p> </li><li> <p>Use guest feedback to enhance satisfaction, foster relationships, and drive continuous improvement</p> </li><li> <p>Ensure the fulfillment of special requests from VIPs, repeat visitors, and all guests</p> </li><li> <p>Promote a brand-centric culture, inspiring team members to consistently deliver a fun, engaging guest experience</p> </li><li> <p>Balance budget goals with team development and brand success</p> </li><li> <p>Execute established strategies and programs, adapting as needed to maintain brand consistency</p> </li><li> <p>Lead the implementation and improvement of programs ensuring guest and team safety, and compliance with policies and regulations</p> </li><li> <p>Maintain compliance and partnerships with third-party vendors for service standards, contracts, and inspections</p> </li><li> <p>Develop departmental budgets and allocate resources to achieve financial targets</p> </li><li> <p>Ensure all departments operate within budgetary guidelines</p> </li></ul> <p>Qualifications</p> <ul> <li> <p>Proven ability to anticipate, prevent, and resolve complex problems in a fast-paced environment</p> </li><li> <p>Strong verbal, written, and presentation skills</p> </li><li> <p>Basic proficiency in Microsoft Office Suite</p> </li><li> <p>Valid driving record meeting company requirements for operating company vehicles</p> </li></ul>