<p>STRATEGIC ACCOUNT MANAGER</p> <p>You will play a critical role in protecting and strengthening our relationships with ProService's most high-impact clients. This role is centered on client retention, risk mitigation, and issue resolution-not renewals or upselling. You will act as the internal lead for addressing service escalations, anticipating client concerns, and ensuring seamless coordination across departments. Your ability to build trust, manage complexity, and respond with urgency is essential to delivering a consistent and high-value client experience.</p> <ul> <li> <p>Serve as the primary relationship lead for a portfolio of strategic accounts-owning overall client satisfaction, continuity, and engagement</p> </li><li> <p>Proactively identify and resolve service issues in collaboration with cross-functional teams, ensuring clients experience timely, coordinated support</p> </li><li> <p>Facilitate structured client check-ins and feedback loops to assess sentiment, uncover risks, and drive continuous improvement</p> </li><li> <p>Partner internally to elevate client feedback, advocate for resolution, and influence operational enhancements</p> </li><li> <p>Track and manage client status, escalations, and follow-ups through Salesforce and other tools to ensure transparency and accountability</p> </li><li> <p>Reinforce ProService's value through consistent communication, responsiveness, and expertise across HR, payroll, benefits, and compliance services</p> </li></ul> <p>WHAT YOU BRING</p> <p>You're a relationship-driven problem-solver who thrives in a fast-paced, client-first environment. You can hold your own in executive conversations, navigate internal complexities, and deliver high-impact outcomes without needing authority to lead. Your ability to influence, listen, and resolve makes you indispensable to the clients you serve.</p> <ul> <li> <p>Demonstrated success in a B2B account management, client success, or relationship management role</p> </li><li> <p>Strong communication, negotiation, and influencing skills-especially in complex or high-stakes client situations</p> </li><li> <p>Experience advocating for clients while aligning with internal teams to deliver practical, scalable solutions</p> </li><li> <p>Track record of identifying upsell or referral opportunities and converting client insights into strategic action</p> </li><li> <p>Comfortable managing a large book of business with a focus on retention, satisfaction, and growth</p> </li><li> <p>Proficiency in CRM platforms (Salesforce preferred); familiarity with HR, payroll, or benefits services a plus</p> </li></ul> <p>WHY PROSERVICE</p> <p>At ProService Hawaii, we empower businesses and employees across the islands by delivering HR solutions that work. As Hawaii's largest local HR partner, we support thousands of organizations with payroll, benefits, risk management, and more. With over 18 consecutive years as a Best Place to Work, we're committed to fostering a purpose-driven, inclusive, and high-performing culture where people take ownership and do what's right-for clients and for each other.</p> <p>We believe great work happens when people are trusted, supported, and challenged to grow. We're building a workplace where high standards and a strong sense of purpose go hand-in-hand-and where your contributions directly impact Hawaii's employers, their employees, and the broader communities we serve. Here's what you can expect:</p> <ul> <li> <p>A Culture That Means Something: Our Core Values aren't just words on a wall. They guide how we work, make decisions, and support one another.</p> </li><li> <p>Trust and Autonomy: You'll be empowered to manage your responsibilities with clarity and independence, backed by a team that shares your commitment to doing things right.</p> </li><li> <p>Real Opportunities to Grow: Whether you're looking to deepen your expertise or step into leadership, you'll have access to feedback and coaching, development programs, mentorship, and clear paths forward.</p> </li><li> <p>Flexibility with Accountability: We offer hybrid work arrangements with regular in-person client engagements and on-island travel as needed.</p> </li><li> <p>Competitive Compensation and Benefits: We value your contributions and back that up with strong pay at $99,600.00 to $137,00.00 per year, full benefits, and resources to support your well-being.</p> </li></ul>