<p>Services : Service Transition Manager - Columbia, MD</p> <p>Apply now</p> <p>Contact</p> <p>Your Rohde & Schwarz recruiting team is looking forward to receiving your application.</p> <p>Info</p> <p>City/region Columbia (Maryland) (USA) Entry level Professionals Employment Type Full-time Ref. Number 16036</p> <p>Share</p> <p>more</p> <p>Rohde & Schwarz USA, Inc. has an opening for a Service Transition Manager. This position can be located anywhere in the US. However, we have strong preference for someone based out of Columbia, MD. This position works in close cooperation with the Sales, Service and other support organizations to create and deploy service solutions that benefit our customers. Additionally, this position is responsible for ensuring contractually agreed service and support requirements can be met and delivered by the service organization.</p> <p>Your tasks</p> <ul> <li>Understand customer requirements and concept of operation in close collaboration with sales and the customer </li><li>Identify and implement Service Delivery and Support Concept, processes, tools and capabilities. Validate needed processes and tools are in place and trigger gap closure as needed </li><li>Ensures that Service Demands from the customer or an RFQ correspond with Service Operations capabilities. Develop and review SOW in response to RFQs </li><li>Develop SOW for subcontractors for services in coordination with R&S Contracts Team. Manage subcontractor performance and relationships </li><li>Develop and implement strategy for service delivery solutions (including in-house and third-party delivery) </li><li>Work cross functionally to drive the development of SLA costs and pricing </li><li>Handover service solution requirements and transition service delivery strategy, processes and tools to Service Delivery teams </li><li>Implement training concepts, processes and tools for technicians & subcontractors </li><li>Manage System and SLA install base </li><li>Actively drive process improvements & lean initiatives. Document processes and work instructions </li><li>Manage complex projects involving multiple departments and various technical and business process related deliverables </li></ul> <p>Exciting insights into Rohde & Schwarz</p> <p>Our colleagues provide insider information about:</p> <ul> <li>Daily adventures and challenges </li><li>Our passionate team </li><li>The technologies behind the innovative projects and solutions </li></ul> <p>Your browser does not support the video tag</p> <p>Your qualifications</p> <ul> <li>Technical or Business Bachelor's degree. Technical degree in Electronics (or equivalent) is highly preferred </li><li>5+ years experience with defining requirements for and implementing business concepts, processes and tools for enabling operational delivery for technical products </li><li>Experience in Lean, Six Sigma, and 5S a plus </li><li>Technical capability to understand RF and Electrical system fundamentals. Ability to comprehend technical electrical and mechanical documentation and apply knowledge in relevant situations </li><li>Ability to create well organized clear presentation of information in Office (Word, Excel, PowerPoint), with specific proficiency in MS Excel, and the ability to use data manipulation functions to analyze, filter, sort, and present complex datasets effectively through charts and graphs, enabling informed decision-making </li><li>Ability to travel a minimum of 25%, primarily domestic travel with occasional international travel </li><li>In order to be considered, candidates must be a US resident with valid permanent work authorization able to obtain US Public Trust Clearance </li></ul> <p>Interested?</p> <p>We are looking forward to receiving your application!</p> <p>The total compensation for this position is $96K-$128K. Total compensation includes base salary, variable pay (when applicable) plus benefits. The range is determined by the position, geographic location and level. Individual pay within the range is determined by several factors including location, education or training, relevant work history, sales incentive structure and job-related skills.</p> <p>Rohde & Schwarz is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age or any other characteristic protected by law.</p> <p>Apply now</p> <p>Rohde & Schwarz is a global technology company with approximately 14,000 employees and three divisions: Test & Measurement, Technology Systems and Networks & Cybersecurity. For 90 years, the company has been developing cutting-edge technology, pushing the boundaries of what is technically possible and enabling customers from various sectors such as business, government and public authorities to maintain their technological sovereignty.</p> <p>Our offer</p> <ul> <li> <p>Flexible working hour models</p> </li><li> <p>Training & continuing education</p> </li><li> <p>Privately owned company</p> </li><li> <p>Promoting innovation</p> </li><li> <p>Long-term & attractive work environment</p> </li></ul> <p>Show more</p> <p>You might find this also interesting</p> <p>Our culture</p> <p>Discover how we live development, training, diversity and much more!</p> <p>Our benefits</p> <p>With us, you can expect more than just a job - discover the benefits we offer!</p> <p>Our application process</p> <p>Curious about our application process? Find out what awaits you!</p> <p>Your Onboarding Journey</p> <p>Curious about onboarding at Rohde & Schwarz? Take a look here!</p>