<p>OVERVIEW</p> <p>The Manager, IT Infrastructure is responsible for overseeing and managing the organization's IT infrastructure, ensuring high availability, performance, and security. This role combines managerial responsibilities with hands-on technical expertise to support and enhance the IT infrastructure environment. The Manager, IT Infrastructure will also schedule and direct activities to resolve hardware and network problems in a timely and accurate fashion. Reporting to the Director of Information Technology, this position serves as a key member of the Information Technology organization's leadership team.</p> <p>RESPONSIBILITIES</p> <ul> <li>Participate as a member of the management team in alignment with company and departmental goals. </li><li>Lead strategic planning to achieve business goals by prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future infrastructure technologies and processes. </li><li>Assist with the design and implementation of disaster recovery and business continuity plans, procedures, audits, and enhancements </li><li>Define and communicate corporate plans, procedures, policies, and standards for the organization for acquiring, implementing, and operating new systems, equipment, networks, and other related technologies </li><li>Ensure the availability of the data residing on or transmitted to/from/through enterprise workstations, servers and other systems and in databases and other data repositories. </li><li>Ensure backups of company data are running, tested, and stored in a safe and secure manner </li><li>Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements </li><li>Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration </li><li>Participate in the development of IT strategies in collaboration with the executive team </li><li>Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts </li><li>Establish service level agreements with business units </li><li>Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts </li><li>Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services </li><li>Assist with the planning and deployment of infrastructure security measures in conjunction with internal security team </li><li>Manage and perform basic and expedited support to resolve all networking related issues </li><li>Troubleshoot and resolve all expedited issues impacting the customers' and businesses challenges and needs </li><li>Proactively communicate the status, plan of action(s), and resolution(s) of issues </li><li>Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, and wireless implementations </li><li>Conduct feasibility studies for various upgrade projects, improvements, and other conversions </li><li>Define hardware and software standards in conjunction with owners and stakeholders </li><li>Perform project work as appropriate </li><li>Manage incoming tickets. Identify recurring incidents, perform root cause analysis and recommend/implement permanent solution; recommend solutions that can enable the Service Desk to resolve issues at L1 </li><li>Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure </li><li>Resolve advanced video, voice, and data issues for multiple systems with minimal assistance </li><li>Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure </li><li>Establish and maintain regular written and in-person communications with the organization's executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities </li><li>Practice IT asset management, including maintenance of component inventory and related documentation </li><li>Direct and administrate a contingent of network analysts and technicians, and where necessary, conduct performance reviews and corrective action </li><li>Lead, influence and empower the organization to fulfill our purpose (living our legacy, shaping our future, and winning as one). </li><li>Cultivate a diverse and inclusive culture where associates can thrive, make us better and fuel ideas/innovations to ensure our long-term success. </li></ul> <p>REQUIREMENTS & QUALIFICATIONS</p> <ul> <li>Bachelor's degree in Computer Science, Networking, Information Systems, or an IT related field from an accredited college is required; Master's degree in Business or an IT related field is preferred </li><li>5+ years' experience managing and delivering infrastructure design and operational excellence </li><li>2+ years' direct management experience of direct, cross functional, sourced, or matrixed teams </li><li>Proven ability to effectively prioritize and execute tasks in a high-pressure environment </li><li>Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy-to-understand business terms </li><li>Ability to be a change advocate to mature and advance our technology strategy </li><li>Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments </li><li>Ability to lead and influence all levels and across the organization </li><li>Hands-on experience in troubleshooting hardware </li><li>Preferred industry certifications (one or more of the following): </li><li>Network+ </li><li>CCNA </li><li>Certified Infrastructure Manager (CIM) </li><li>Certified Infrastructure Architect (CIA) </li><li>JNCIA </li><li>VMware Certified Professional </li><li>Domestic and/or international travel for project work, training or other business-related purposes may be required </li><li>Off-hours availability is required, and may be frequent at times due to event and/or incident resolution </li></ul> <p>KNOWLEDGE & SKILLS</p> <ul> <li>Proficient in Microsoft Azure cloud services and infrastructure management </li><li>Hands-on experience with VMware ESXi for virtualization and server management </li><li>Strong knowledge of Juniper EX/SRX family switches and firewalls, including SD-WAN configurations </li><li>Skilled in managing Group Policy for user and system configurations in Windows environments </li><li>Experience with backup and recovery solutions including Unitrends and NetBackup </li><li>Capable of staying abreast of new technologies and industry trends (frameworks, best practices, etc.) </li><li>Excellent conflict resolution skills with the ability to maintain a balanced perspective when dealing with conflicting demands for your team </li><li>Strategically agile with the ability to anticipate future consequences and trends while contributing to competitive organizational framework (strategic thinking) </li><li>Provide honest analysis and use rigorous logic and methods to solve difficult problems with effective solutions (analytical and problem-solving skills) </li></ul> <p>COMPETENCIES FOR SUCCESS</p> <ul> <li>Take Control:ask for the direction and support you need to attain mastery of your objectives and ownership of your professional development. </li><li>Be Engaged & Committed: lean in to learn, engage, and contribute, resulting in increased performance and personal satisfaction from your work. </li><li>Be Accountable:hold yourself responsible for achieving your goals and successfully executing against the organization's initiatives. </li><li>Overcome Constraints: avoid letting perceived roadblocks limit your ability to solve problems, address challenges, and develop innovative solutions. </li><li>Lead & Develop: Coach, mentor and motivate team members to drive high levels of productivity and achievement. Inspire and empower others to achieve organizational goals and be innovative in a safe environment. Drive engagement by fostering open communication and collaboration. </li><li>Plan & Execute:Manage work effectively, setting clear performance expectations and holding yourself and team members accountable for outcomes. Actively monitor performance, providing clear and concise feedback. Act with fairness and integrity in all situations. </li></ul>