<p>JobID: 210622851</p> <p>Category: Technology Support</p> <p>JobSchedule: Full time</p> <p>Posted Date: 2025-05-07T17:34:47+00:00</p> <p>JobShift:</p> <p>:</p> <p>Propel operational success with your expertise in technology support and a commitment to continuous improvement.</p> <p>As a Technology Support III - QA Automation in COMMERCIAL & INVESTMENT BANK, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.</p> <p>Job responsibilities</p> <ul> <li>Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm </li><li>Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability </li><li>Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools </li><li>Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders </li><li>Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure </li></ul> <p>Required qualifications, capabilities, and skills</p> <ul> <li>3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services </li><li>Hands-on knowledge in Test automation tools like Selenium, Cucumber, JMeter, TestNG, BlazeMeter and JAVA/REST/SOAP web services </li><li>Ensure test scripts cover various test scenarios, including positive and negative cases and develop/execute automated test cases and analyze the results. </li><li>Strong stakeholder management and written/oral communication skills </li><li>Demonstrated ability to analyze complex issues, develop and implement risk mitigation strategies, and effectively communicate recommendations </li><li>Intellectual curiosity with a proven ability to learn quickly </li><li>High degree of initiative, self-direction, and ability to work well under pressure </li><li>Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud </li></ul> <p>Preferred qualifications, capabilities, and skills</p> <ul> <li>Strong knowledge of industry-wide technology trends and best practices </li><li>Experience with Cloud Technologies (AWS), Docker and Kubernetes </li><li>Domain knowledge of Healthcare revenue cycle management </li></ul>