<p>At Verinext, we firmly believe that work should be as enjoyable as it is rewarding. Our team-oriented culture isn't just a buzzword; it's a cornerstone of our success. We're incredibly proud to have been recognized as a "Best Place to Work" by the Philadelphia Business Journal for 10 consecutive years.</p> <p>Verinext is seeking a skilled IT Support Specialist for a contract role based onsite in Marcus Hook, PA. This position plays a critical role in maintaining seamless IT operations, delivering exceptional customer support, and executing technology projects aligned with organizational objectives. The IT Support Specialist will provide hands-on technical assistance, manage hardware and software configurations, and ensure compliance with established protocols. This role requires a proactive, detail-oriented professional capable of addressing user needs efficiently while adapting to evolving priorities in a dynamic environment.</p> <p>Position Responsibilities</p> <ul> <li>Deliver prompt technical support to end-users via in-person visits, phone, email, or remote access tools. </li><li>Deploy and configure desktop computers, laptops, and printers, adhering to asset management guidelines. </li><li>Maintain and enhance knowledge of the different hardware and software systems to optimize performance. </li><li>Address user inquiries and issues professionally, escalating complex cases to appropriate team members when necessary. </li><li>Prioritize and manage support requests based on urgency and business impact. </li><li>Document issue resolutions, track service requests, and ensure adherence to compliance processes, including SOX requirements. </li><li>Follow IT support protocols, logging all incidents accurately in the ticketing system. </li><li>Stay updated on current hardware, software, and network configurations to provide effective support. </li><li>Participate in additional IT initiatives or tasks as directed by leadership. </li></ul> <p>Provide on-call support availability for 24/7/365 operations as needed.</p>