<p>POSITION SUMMARY:</p> <p>The Senior Account Manager (Senior Advisor) acts as a primary contact for end-to-end initiative level delivery, and program/portfolio management for assigned client tools. Coordination for initiative level impediment resolutions, management of risk and change control. Partnership with team for management of cross company and intercompany dependency management and coordination of work to timelines while ensuring contractual metrics are achieved.</p> <p>ESSENTIAL FUNCTIONS:</p> <ul> <li> <p>Responsible for partnership with development teams and oversite of implementation actions of assigned client tools as lead business sponsor.</p> </li><li> <p>Lead client engagement for digital tool including monthly performance metrics, tool evolution, requirements gathering along with driving issue root cause and resolutions.</p> </li><li> <p>Participate and share business need in meetings with Enterprise Architecture, Product Owner Engineers, BPO and other leaders to assure full alignment. Navigate governance structure across the initiative teams supporting prioritization/funding. Manage risk mitigation and contingency plans. Drive activities to achieve aligned goals.</p> </li><li> <p>Provide guidance for team members with issues needing business expertise and mentor team/partners to improve their understanding and skill required to support tools.</p> </li><li> <p>Work on special initiatives as assigned.</p> </li><li> <p>Take broad perspective to identify innovate solutions.</p> </li><li> <p>Work independently recognizing when leadership escalations are needed.</p> </li></ul> <p>IDEAL CANDIDATES WILL HAVE A COMBINATION OF THE FOLLOWING:</p> <ul> <li> <p>8-12 years relevant experience with Bachelor's Degree or Master's degree and 6-10 years of relevant experience preferred</p> </li><li> <p>Lean principles, process improvement, agile transformation experience a plus</p> </li><li> <p>Strong critical thinking and problem-solving skills</p> </li><li> <p>Excellent verbal and written communication and presentation skills.</p> </li><li> <p>Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.</p> </li><li> <p>Ability to travel overnight up to 10%.</p> </li></ul> <p>If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.</p> <p>About Evernorth Health Services</p> <p>Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.</p> <p>Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.</p> <p>If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.</p> <p>The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.</p>