<p>Are you the best solution seller in your shop? Do you sell on service and capabilities before price? Want access to the best digital tools, top suppliers, and services you can sell beyond the cardboard box? Join Banner as a Externaltitle!</p> <p>At Banner you will have access to digital tools and customer integration services that will make finding (and keeping!) customers quicker and easier. As well as being able to provide the best products on the market due to our partnerships with the top suppliers.</p> <p>We are committed to creating a diverse and inclusive workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work.</p> <p>NO WEEKENDS, NO HOLIDAYS, PAID TIME OFF! Are you looking for real work/life balance? Come join our team and you'll be home to play on the weekends! In addition to no weekend work, we also offer holiday pay, bonuses, paid time off, etc.</p> <p>At Banner we strive to make sure our employees have a great work life balance. You will be eligible for paid vacation, sick time, paid company holidays plus flexible personal days per year. We provide professional training, development programs, and career advancement opportunities.</p> <p>We are committed to creating a diverse and inclusive workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work.</p> <p>The position of Customer Success Manager - Lifecycle Services will be based out of Denver, CO!</p> <p>Summary</p> <p>The Customer Success Manager is responsible for growing and retaining Rexel's Annual Recurring Revenue. The Customer Success Manager will use data generated from normal business operations, customer support/service engagements, and other data sets to create a picture of customer needs and what opportunities might look like. Will work closely with customers, sales, product specialists, and services to help create an engagement, conversation, and a value proposition built around what Rexel has to offer in the automation field. The Customer Success Manager will lead in person customer kick-off meetings, adoption reviews, and executive business meetings to ensure the customer is meeting their objectives.</p> <p>What You'll Do</p> <ul> <li>Build positive working relationships between Rexel and assigned customers </li><li>Manage multiple on-going customer success engagements and develop a cadence of recurring reviews with customers </li><li>Review progress with leadership and provide opinions on areas of opportunity </li><li>Act as point person to the customer for Annual Recurring Revenue contracts and subscriptions </li><li>Accurately communicate a value proposition based on the data being presented </li><li>Communicate in-person and remotely the value delivered to customer on a periodic cadence using Business Review methodology and other means of communication/cadences </li><li>Use data and workflow information to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio </li><li>Understand basic concepts of automation regarding product lifecycles, simple migration paths, and learning to identify opportunities based a customer's install base and support usage </li><li>Seek new targets and opportunities from data that is provided </li><li>Run numbers to calculate a return on investment or savings a customer might earn from engaging in a new product or service </li><li>Other duties as assigned </li></ul> <p>The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.</p> <p>What You'll Need</p> <ul> <li>High School or GED </li><li>Bachelor's Degree in Business or Technical degree preferred </li><li>3+ years of Customer Success Manager experience </li><li>Prior experience with Rockwell Automation products and services preferred </li></ul> <p>Knowledge, Skills & Abilities</p> <ul> <li>Must have excellent interpersonal, analytical, and written/verbal communication skills </li><li>Be a self-starter that can work both independently and in team-based environments </li><li>Must be able to build positive working relationships with people at all organizational levels </li><li>Must demonstrate integrity and a firm commitment to company beliefs and values </li><li>Attention to detail and organizational skills </li><li>Delivers exceptional customer experience </li></ul> <p>Working Conditions and Physical Demands</p> <p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>Working Environment</p> <ul> <li>Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold None </li><li>Exposed to electrical hazards; risk of electrical shock None </li><li>Handles or works with potentially dangerous equipment None </li><li>Travels to offsite locations Frequently - 21% to 50% </li></ul> <p>Physical Demands</p> <ul> <li>Sit: Must be able to remain in a stationary position Constantly - at least 51% </li><li>Walk: Must be able to move about inside/outside office or work location Frequently - 21% to 50% </li><li>Use hands to finger, handle or feel: Operates a computer and other office machinery Constantly - at least 51% </li><li>Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelfs, pick up boxes, or position one's self to maintain computers in the lab/under desks/in server closet Occasionally - up to 20% </li><li>Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment None </li><li>Talk, hear, taste, smell: Must be able to use senses to; effectively communicate with co-workers and clients and detect hazardous conditions Constantly - at least 51% </li></ul> <p>Weight and Force</p> <ul> <li>Up to 10 pounds Occasionally - up to 20% </li><li>Up to 25 pounds None </li><li>Up to 50 pounds None </li><li>Up to 75 pounds None </li></ul> <p>"Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law."</p> <p>For the state of Colorado only, the pay range is $77,000.00 to $115,000.00, depending upon qualifications, experiences, and other considerations permitted by law. Commission/Bonus Plan: Customer Success Bonus Plan</p> <p>Customer Success Manager</p> <p>153269</p> <p>Denver</p> <p>Rexel USA</p> <p>Branch Support Staff</p> <p>Sales</p> <p>Nearest Major Market: Denver</p> <p>Apply now "</p> <p>Find similar jobs:</p> <p>United States, Nos offres, All countries, All Careers</p> <p>Privacy Statement Transparency</p> <p>Rexel USA Incorporated</p> <p>×</p> <p>Cookie Consent Manager</p> <p>When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. 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