<p>About the Job</p> <p>Summary:</p> <p>At MedStar Ambulatory Services, we are committed to delivering world-class, compassionate care - every patient, every time, at every touch point. We are seeking a dynamic, service-focused Practice Administrator to lead the daily administrative and operational functions of a busy ambulatory practice site.</p> <p>If you thrive in a fast-paced, multi-specialty environment and enjoy leading teams, improving workflows, and ensuring a seamless patient experience, we would love to meet you.</p> <p>Primary Duties and Responsibilities:</p> <ul> <li> <p>Lead Daily Site Operations: Oversee front and back office workflows, patient scheduling, registration, charge capture, referral management, and overall site efficiency to ensure seamless patient care delivery.</p> </li><li> <p>Supervise & Develop Staff: Direct daily activities of administrative and support staff, manage schedules and coverage, provide coaching and training, and reinforce performance and service standards.</p> </li><li> <p>Ensure Billing & Financial Accuracy: Oversee superbill preparation, charge entry, TES edits, billing audits, supply management, and financial documentation to maintain revenue integrity and operational compliance.</p> </li><li> <p>Serve as EMR & Workflow Champion: Act as the site lead for EMR processes, downtime procedures, documentation accuracy, and collaboration with IS to optimize system utilization.</p> </li><li> <p>Drive Patient Experience & Service Recovery: Promote MedStar's mission and patient care philosophy, resolve service concerns, and implement workflow improvements to enhance satisfaction and efficiency.</p> </li><li> <p>Maintain Compliance & Administrative Oversight: Ensure adherence to hospital policies, regulatory requirements, accreditation standards, and personnel documentation; serve as site leader when nursing leadership is off-site.</p> </li></ul> <p>Minimal Qualifications</p> <p>Education</p> <ul> <li> <p>Bachelor's degree preferred</p> </li><li> <p>Relevant experience may substitute for education (and vice versa)</p> </li></ul> <p>Experience</p> <ul> <li>3 or more years of progressively responsible healthcare or practice operations experience. </li></ul> <p>Certifications</p> <ul> <li>CPR (BLS/NRP) certification from AHA or American Red Cross within 90 days of hire </li></ul> <p>Knowledge Skills and Abilities</p> <ul> <li> <p>Strong customer service and patient interaction skills</p> </li><li> <p>Experience with EMR and practice management systems</p> </li><li> <p>Ability to multitask in a multi-specialty clinical setting</p> </li><li> <p>Strong verbal and written communication skills</p> </li><li> <p>Effective problem-solving abilities</p> </li><li> <p>Ability to maintain productivity in a fast-paced environment</p> </li><li> <p>Collaborative leadership style with strong relationship-building skills</p> </li></ul> <p>This position has a hiring range of</p> <p>USD $59,820.00 - USD $101,836.00 /Yr.</p>