<p>Position Summary</p> <p>The Guest Experience Team Member is the face and energy of our drive-thru, responsible for creating memorable and personalized guest interactions. This role is solely focused on hospitality - greeting, engaging, and building meaningful connections with every guest.</p> <p>The TM leads a culture of elevated guest experience, takes ownership of experience-based metrics (including CEM and celebrations), and sets the standard for intentional, high-energy hospitality across the team.</p> <p>Ideal Candidate</p> <p>We're looking for a natural performer - someone energetic, outgoing, and confident who thrives on engaging with people. The ideal candidate can stay fully present with each guest, bring consistent high energy, and turn everyday interactions into memorable experiences.</p> <p>They take initiative, own the guest experience, and love being the face of hospitality.</p> <p>Key Responsibilities</p> <ul> <li>Greet and engage every drive-thru guest with enthusiasm and authenticity </li><li>Learn guest names, preferences, and create repeat recognition moments </li><li>Initiate celebrations (birthdays, milestones, special events) when appropriate </li><li>Create "wow" moments that guests remember and share </li><li>Maintain high, consistent engagement energy for each individual guest </li><li>Take full ownership of Drive-Thru Experience metrics </li><li>Track and improve CEM scores and guest feedback related to hospitality </li><li>Lead initiatives that elevate guest experience </li><li>Communicate guest insights and experience opportunities to leadership </li><li>Model elevated hospitality standards for the team </li><li>Help inform and inspire team members toward a hospitality-first culture </li></ul> <p>Qualifications</p> <ul> <li>Outgoing, energetic, and confident personality </li><li>Strong presence and natural performer qualities </li><li>Ability to stay highly engaged for extended periods </li><li>Exceptional communication skills </li><li>Creative mindset with initiative </li><li>Emotionally intelligent and guest-focused </li><li>Reliable attendance and professionalism </li></ul> <p>Physical Requirements</p> <ul> <li>Stand and walk for extended periods </li><li>Lift up to 50 lbs </li><li>Comfortable working outdoors and in various weather conditions </li></ul> <p>Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.</p>