<p>Client Overview:</p> <p>Our client, a leader in the automotive industry, is seeking an additional Bilingual Front Desk Receptionist to join their team on a temp-to-hire basis. They boast an excellent training and team environment, eligibility for commission and bonuses, and growth and development throughout the organization.</p> <p>Salary/Hourly Rate:</p> <p>$20/hr</p> <p>Position Overview:</p> <p>The Bilingual Front Desk Receptionist is responsible for delivering an exceptional guest experience by handling a high volume of inbound calls, accurately routing callers, and efficiently scheduling and managing service appointments.</p> <p>Responsibilities of the Bilingual Front Desk Receptionist:</p> <ul> <li>Provide consistently outstanding service to internal and external guests by setting a professional, guest-focused first impression. </li><li>Answer inbound calls promptly and professionally in a high-volume environment. </li><li>Gather caller information, identify needs, and route calls to the appropriate dealership, department, or individual. </li><li>Use active listening and problem-solving skills to resolve routine caller needs; escalate calls according to guidelines when management is requested, a complaint requires follow-up, or a request falls outside standard procedures. </li></ul> <p>Required Experience/Skills for the Bilingual Front Desk Receptionist:</p> <ul> <li>Fluent in Spanish and English (Spanish-speaking is required). </li><li>Strong customer service and communication skills. </li><li>Professional phone etiquette and clear, courteous verbal communication. </li><li>Ability to multitask and stay organized in a fast-paced, high-volume environment. </li></ul> <p>Preferred Experience/Skills for the Bilingual Front Desk Receptionist:</p> <ul> <li>6 months - 2 years of customer service, receptionist, or call center experience is preferred. </li><li>Automotive industry or guest service experience </li></ul> <p>Education Requirements:</p> <ul> <li>High school diploma is required. </li></ul> <p>Benefits:</p> <ul> <li>Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off). </li></ul>