<p>When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Description:The Engagement Specialist (ES) is a front-line, first impression position requiring a customer-service oriented individual with a professional and positive attitude that will assess what is most important for the client regarding his/her health and life goals and provide information about the supports and resources. The ES will interact with new and current clients at the CBHC. The ES performs outreach and engagement as well as care coordination and care transitions for individuals enrolled in the CBHC. The ES, under the direction and supervision of the Program Director, is a Member of the individual's care team.The Engagement Specialists Responsibilities Are:Adhere to all policies and procedures relative to outreach and engagement, care coordination and care transition functions and activities; Assume responsibility for a client case load; Conduct outreach and outreach engagement activities and provide information about the benefits, design and purpose of the CBHC program; Identify the need for interpreter service, cultural considerations, preferences, and accommodations; Utilize person-centered framework to identify the enrollee's and/or caregiver's goals, preferences, and desired level of involvement; Facilitate communication among and coordinate with the care plan team and other providers who serve the client; Execute the activities necessary to support the client's care plan to ensure the client has timely and coordinated access to medical, behavioral health and social care needs; Completes all necessary documentation within expected timeframes and in compliance with program expectations; Develop and maintain collaborative relationships with community-based organizations; Facilitate referrals to resources including medical appointments and conduct ongoing follow-up; Support safe transitions in care; Provide transportation as needed to medical/BH appointments while coordinating community-based transportation; Attend clinical rounds meeting as scheduled or as requested; Participate in supervision with CBHC Program Director; Participate in all trainings conducted or directed by BILH BS; Qualifications:High school graduate or equivalent required. Bachelor's Degree from an accredited university in psychology, social work or related human services field preferred 1-3 years' experience in community-based behavioral health support program preferred. Must be able and willing to transport persons served in personal vehicle. As such, must have a valid driver's license, reliable vehicle, and ability to satisfy BILH BS approved driver policy. Travel and an ability to meet persons served in a variety of outreach settings is required.Ability and desire to work with a diverse client population. Bi-lingual English / Spanish speaking preferred. Pay Range: $21.63 - $28.55The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled</p>