<p>Are you passionate about making a meaningful difference in the lives of senior adults? The Highlands at Wyomissing is seeking a compassionate and organized professional for our full-time Personal Care Appointment Scheduler role. This unique hybrid position blends vital scheduling and care coordination with hands-on personal care, supporting residents' health, independence, and overall well-being. If you are detail-oriented, empathetic, and thrive in a person-centered environment, we invite you to be part of a mission-driven team that values safety, kindness, innovation, and excellence. Join us in delivering exceptional care-every shift, every resident, every time.</p> <p>Summary of Responsibilities:</p> <p>The Personal Care Appointment Scheduler is a hybrid role that combines essential scheduling duties with direct personal care responsibilities with a variable daily workload based on resident needs. In this role, the Scheduler provides high-quality direct and indirect care, ensuring the physical, emotional, and psychosocial well-being of residents. A key responsibility is proactive care coordination, including timely scheduling of medical and wellness appointments, arranging transportation, and facilitating in-home or external support services. The Scheduler also works collaboratively with families, healthcare providers, and community partners to maintain each resident's dignity, independence, and overall quality of life. The Personal Care Appointment Scheduler is expected to support all areas within Personal Care and demonstrate flexibility in balancing care and administrative tasks, contributing to a positive, person-centered environment for all residents.</p> <p>The content of this job description is intended to describe the general nature and level of work expectations performed by incumbents in this classification. All activities are completed in accord with the Core Focus, 10-Year Target, Core Values of the Company, following all policies, procedures, Equal Employment Opportunity laws, confidentiality, and other Federal, State and Local laws and regulations, as appropriate.</p> <p>Essential Functions/Duties:</p> <p>Scheduler Duties</p> <ul> <li>Coordinate and manage all aspects of medical appointment scheduling, including liaising with healthcare providers and family members to ensure appropriate follow-up and continuity of care. </li><li>Secure and arrange transportation for residents to medical appointments or personal errands as needed, ensuring timeliness and resident comfort. </li><li>Facilitate and coordinate in-home care services in collaboration with Home Health, Hospice, or private-duty providers to ensure resident safety and well-being. </li><li>Maintain documentation related to appointments, referrals, transportation logistics, and home care services in Point Click Care and other relevant platforms. </li></ul> <p>Personal Care Assistant Duties</p> <ul> <li>Assists with activities of daily living, (ADL's and IADL's) including assisting with transfers, mobility, dressing, personal hygiene including but not limited to mouth care, foot care, showering, episodes of incontinence, shaving, medication storage and distribution, ambulation, transportation coordination and companionship, light housekeeping, and the dining experience. Monitors Oxygen and performs glucose monitoring. </li><li>Monitors and reports changes in resident conditions and reports to licensed nurse or administrator. </li><li>Assist residents with medications and treatments prescribed for self-administration under the direction of a licensed nurse. </li><li>Communicates effectively with Families, PCP's and Pharmacy's as needed. </li><li>Serves meals and provides cues and assistance as needed to promote an engaged dining experience. </li><li>Performs light housekeeping duties in resident apartments and household common areas, team rooms, including but not limited to trash collection, linen changes and bed making, light vacuuming, dusting, and spot cleaning as needed. </li><li>Actively participates and engages in the Hearthstone Philosophy by following the daily flow. </li><li>Implements programming with residents (small group setting), including but not limited to cooking, baking, crafts, music and social activities. </li><li>Accurate documents in Point Click Care. </li><li>Maintains open lines of communication during shift and at shift change. </li><li>Learns life stories and engages residents based on likes and dislikes. </li><li>Encourages resident's independence in performance of all daily living activities as appropriate. </li><li>Understands special needs of the cognitively impaired resident and utilizes appropriate interventions and approaches </li><li>Observes and reports changes in condition and/or behaviors to supervisor/DOW promptly. </li><li>Is flexible and adapts to changing situations. </li><li>Follows THAW Policies and Procedures </li><li>Practices appropriate infection control and safety awareness. </li><li>Follows and supports practices to keep residents safe and free from harm, actively participates in improving resident safety. </li><li>Reports unsafe equipment and hazards to supervisor promptly. </li><li>Has knowledge of DHS regulations as it pertains to daily assignments. </li><li>Participate in and complete all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications, to ensure continued competence and adherence to organizational and regulatory standards. </li></ul> <p>Other Duties:</p> <ul> <li>As assigned by management </li><li>Essential functions are not intended to be an exhaustive list of all position duties required and performed by the incumbent in the role. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. </li></ul> <p>Required Skills/Abilities:</p> <ul> <li>Exceptional customer service and resident-focused approach to problem-solving and care delivery. </li><li>Strong oral and interpersonal communication skills, including a clear speaking voice and professional demeanor. </li><li>Demonstrated ability to communicate effectively across various settings, even under distracting conditions or frequent interruptions. </li><li>Proven organizational skills with the ability to manage multiple priorities, meet deadlines, and adapt to changing needs in a fast-paced environment. </li><li>High level of self-awareness and responsibility for personal emotions, attitudes, and values that impact professional service delivery. </li><li>Excellent documentation and record-keeping abilities, with strong attention to accuracy and detail. </li><li>Self-motivated with a proactive work ethic, strong follow-up skills, and the ability to work independently with minimal supervision. </li><li>Proficient in using technology, including MS Office, PCC, and other applications, with the agility to learn new systems as needed. </li><li>Strong analytical thinking, assessment, and problem-solving capabilities to support effective decision-making. </li></ul> <p>Supervisory Responsibilities:</p> <ul> <li>None </li></ul> <p>Core Values:</p> <ul> <li>AMBASSADOR: Represents The Highlands at Wyomissing in a positive light with integrity. Takes pride in our community. </li><li>COMMITMENT: Dedicated, adaptable, tolerant, dependable, focused, and passionate. Often does more than is required. Reports to work as scheduled and timely. </li><li>COMPASSIONATE: Is empathetic, mindful, and kind. </li><li>INNOVATIVE: Is curious. Identifies new methods and efficiencies. </li><li>RESULTS-DRIVEN: Has a strong sense of urgency about solving problems and completing work. Exerts unusual effort over time to achieve a goal. Maintains commitment to goals in the face of obstacles and frustrations. </li><li>TEAM ORIENTED: Works cooperatively and effectively with others to achieve common goals. </li></ul> <p>The Highlands' Traditions (Customer Service Expectations):</p> <ul> <li>SAFETY: Practices safe behaviors to ensure the safety of all. </li><li>KINDNESS: Projects a positive image and energy. Courteous and respectful to all. Goes above and beyond to exceed customer expectations. </li><li>SHOW: Takes pride in self-appearance. Stays in "character" and performs the "role in the show." Ensures work area is show-ready. </li><li>EFFICIENCY: Performs role with consistency and efficiency. Uses time and resources wisely. </li></ul> <p>Position Type/Expected Hours of Work:</p> <ul> <li>This is a full-time position in a health care facility that is open 24 hours a day, 365 days a year. Work during inclement weather is required. Standard hours typically Monday-Friday, approximately 8:00 AM to 4.30pm </li></ul> <p>Travel:</p> <ul> <li>None </li></ul> <p>Education and Experience Requirements:</p> <ul> <li>High school Diploma or GED (Required) </li><li>1-3 years nurse aide experience with older adults in a long-term care or dementia facility (Preferred) </li><li>Temple University Non-Credit Direct Care Staff Training Certification </li><li>DHS Medication Certification or ability to successfully obtain certification within 30 days of employment and maintain compliance. </li><li>Diabetic Certification </li><li>CPR/First Aid Certification </li><li>PA Nurse Aide Certification-skilled (Preferred) </li><li>Previous experience in healthcare scheduling or care coordination (Preferred) </li><li>Completion of the Highlands Hearthstone Ambassador training within 30 days of employment (Required) </li></ul> <p>Work Authorization/Security Clearances:</p> <ul> <li>Medical Screening </li><li>Criminal History Clearance </li><li>FBI Fingerprint Clearance (Only required if you have not lived in PA for the last 2 years) </li><li>Immigration and naturalization (I-9) Clearance </li><li>Valid Pennsylvania Driver's License and acceptable MVR (if operating company vehicle) </li></ul> <p>Physical Requirements and Physical Demands:</p> <ul> <li>Hearing: Adequate to perform job duties in person and over the telephone. </li><li>Speaking: Must be able to communicate English clearly in person and over the telephone. </li><li>Writing: Must be able to accurately document pertinent information either by writing or typing. </li><li>Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens. </li><li>Continuously within shift (67-100%): Standing, Bending, and Balancing </li><li>Frequently within shift (34-66%): Walking </li><li>Occasionally within shift (1-33%): Crouching, Squatting, Crawling, Kneeling, Pulling from floor level up, Reaching above head, Reaching above shoulder, Bending, Pulling with force, Push/Pull (up to 350 lbs.), Lift from floor level up, Lift from waist level up, Lift above shoulders/head, Lifting 50 lbs. maximum and occasionally lifting and/or carrying objects, Lifting 25 lbs. maximum and frequently and/or carrying objects weighting up to 25 lbs. Ability to lift, push, pull with assistance (mechanical or co-worker) the weight of the average resident specific to the department. </li></ul> <p>Safety Hazards and Physical Environment:</p> <ul> <li>May perform emergency care </li><li>May be exposed to blood borne pathogens - High Risk </li><li>May be exposed to communicable diseases </li><li>May be exposed to high noise levels </li><li>May be exposed to moving mechanical parts </li><li>May be exposed to potential electrical shock </li><li>May be exposed to toxic, caustic, chemicals, and / or detergents </li><li>May be exposed to rare occasions during which it is necessary to interact with a resident exhibiting aggressive behavior. </li></ul>