<p>Description</p> <p>Kimberton Whole Foods in Collegeville is looking for a full-time Assistant Customer Service Team Lead!</p> <p>Schedule: Full-time, 40 hours per week. 8-hour shifts, 5 days per week. One weekend shift is required each week.</p> <p>Availability: Availability to work opening, mid, and closing shifts. Shifts are within a 7am-8:30pm timeframe</p> <p>Age Requirement: Must be 18 years or older.</p> <p>Hourly Pay: $18.00 - $22.00/hr depending on experience</p> <p>Benefits: Full-time employees are eligible for the following benefits at Kimberton Whole Foods: Extensive Medical Coverage, Vision Plan, Dental Plan, 25% off Store-Wide Discount, Employer Paid Short-Term Disability, Employer Paid Long-Term Disability, Employer Paid Life Insurance, Employer Paid AD&D, Voluntary Life Insurance, Employee Assistance Program, Flexible Spending Account - Healthcare & Dependent Care, 401K with matching 3% after one year and at least 1000 hours worked, Paid Time Off</p> <p>The Assistant Customer Service Team Lead's Primary Responsibilities:</p> <ul> <li>Provides exceptional customer service while acting as a role model for fellow team members. </li><li>Ensures accuracy and security of all monies received by upholding money handling procedures, checking deposit paperwork, providing team members with balance over/shorts and counting drawers. </li><li>Assists with scheduling daily coverage of Front-End shifts. </li><li>Assists with ordering of all register supplies and store supplies. </li><li>Ensures Front End team is aware of any price changes, specials and any changes with policies or procedures within the store. </li><li>Coordinates tasks for Front End team members when there are no customers at the checkout. </li><li>Completes all special orders and fully understands the return policy. </li><li>Works on the front end and with other department managers/team members as needed. </li><li>Participates in Manager on Duty assignments as needed. </li><li>Performs other duties assigned. </li></ul> <p>Team & Leadership</p> <ul> <li>Participate in the evaluation, coaching and development of Front-End team members in collaboration with the FEDH. </li><li>Support store experience by upholding KWF Guidelines for staff appearance, energy, quality, and cleanliness. </li><li>Ensures team member development including on the job training, supervision, and support. </li><li>Participates in scheduled management and departmental meetings to ensure core operational functions are followed. </li><li>Servant leader; fostering team development and cohesion through service to each other. </li></ul> <p>Requirements</p> <p>Physical Capabilities</p> <ul> <li>Full Sense Range (Vision, Hearing, and Sense of Smell) - the ability to read product labels, distinguish color and smell for quality control as well as the ability to communicate with customers and co-workers. </li><li>Lifting, Gripping and Carrying Objects - Up to 50 to 75 pounds frequently, including boxes, cans, tools, and other products. </li><li>Stooping, Squatting, and Kneeling - Stoop and maneuver to pick up boxes from shelving and carts. </li><li>Walking - Short distances to bring items from miscellaneous areas. </li><li>Standing - Prolonged standing. </li><li>Work Environment - Movement based with most of the time being in motion (walking/standing) rather than sedentary (sitting). </li><li>Climate - Ability to work in cold environments (cooler, freezer, back stock area) and handle cold products for extended periods of time on a regular basis. </li></ul>