<p>POSITION SUMMARY The General Manager of Operations Support leads the Operations Support team with full responsibility for staffing, coordination, and execution of after-hours operations. This role ensures seamless overnight and weekend support for drivers by maintaining operational continuity, enforcing SOPs, and serving as the primary escalation point to protect safety, service, and customer commitments. ESSENTIAL FUNCTIONS Oversee staffing, scheduling, training, coaching, and developing team members. Working directly with drivers to ensure they are safe while meeting customers and company expectations Effective & efficient communication skills encompassing hand-offs, emails, phone calls & follow-ups with any departments necessary. Run and monitor all SOPs for operations Breakdown and recovery management for support Hours Customer support for support hours ensuring loads are on time Other duties as assigned. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.</p> <p>SKILLS & ABILITIES</p> <p>Education and or Experience Equivalent:</p> <ul> <li>High School Diploma or equivalent; required </li><li>Associate degree (Supply Chain, Business Management, or relatable field); preferred </li><li>2+ years of transportation experience; required </li><li>1+ year of supervisor or team lead experience; required </li><li>AS400 experience; a plus </li></ul> <p>Computer Skills:</p> <ul> <li>Knowledge of Microsoft Office Suite and Windows. </li><li>Ability to learn and use proprietary software. </li></ul> <p>Essential Skills:</p> <ul> <li>Servant leadership </li><li>Effective communication skills. </li><li>Ability to multitask and work with high expectations and accountability </li></ul>