<p>Role Overview</p> <p>The Manager, Workplace Design & Services is a senior leadership role that blends design thinking, client strategy, and people leadership. This position is ideal for an Interior Design professional or design-forward leader who enjoys shaping workplace experiences, strengthening client relationships, and leading high-performing teams.</p> <p>In this role, you'll oversee the strategic growth and delivery of Storr's Workplace Design & Services offering-ensuring exceptional client experiences, thoughtful service expansion, and strong operational execution. You'll partner closely with clients, designers, and internal leaders to align design intent with long-term workplace solutions.</p> <p>What You'll Do</p> <p>Client & Design Leadership</p> <ul> <li>Lead executive-level client relationships and conduct strategic Executive Reviews with key accounts </li><li>Partner with clients to expand workplace services through thoughtful, design-informed solutions </li><li>Ensure overall client satisfaction through proactive relationship management and service excellence </li></ul> <p>Strategy & Business Planning</p> <ul> <li>Create and execute the annual Workplace Design & Services Business Plan and Sales Forecast </li><li>Develop customer-specific Account Plans aligned with client goals and workplace strategy </li><li>Identify opportunities to expand services, improve efficiencies, and drive profitable growth </li></ul> <p>People & Team Leadership</p> <ul> <li>Lead, coach, and develop Project Coordinators, Customer Account Managers, and Customer Service Representatives </li><li>Foster a collaborative, design-forward team culture that supports growth and engagement </li><li>Conduct regular performance check-ins and bi-annual development conversations </li></ul> <p>Operational Excellence</p> <ul> <li>Provide procedural leadership to ensure consistent, high-quality service delivery </li><li>Champion continuous improvement across processes, systems, and team workflows </li><li>Serve as a liaison between the design team, operations, sales, and executive leadership </li></ul> <p>Customer Experience & Quality</p> <ul> <li>Maintain strong customer satisfaction metrics, including survey scores and client scorecards </li><li>Lead departmental customer satisfaction initiatives and quarterly bonus goals </li><li>Reinforce Storr's service standards, including adherence to the Sundown Rule </li></ul> <p>What We're Looking For</p> <ul> <li>Bachelor's degree in Interior Design or Business Administration (FIDER-accredited program preferred) </li><li>5-8 years of progressive leadership and management experience </li><li>Minimum of 8 years combined experience in commercial interior design, project management, and/or furniture industry services </li><li>Strong ability to connect design vision with business outcomes </li><li>Confident communicator who can lead conversations with clients, designers, and executives </li></ul> <p>Skills That Will Set You Apart</p> <ul> <li>Design-literate leader who understands workplace strategy and commercial interiors </li><li>Strong organizational, analytical, and follow-through skills </li><li>Ability to read plans, scales, and installation drawings </li><li>Proven ability to build consensus and lead cross-functional teams </li><li>Creative problem-solver with a practical, solutions-oriented mindset </li></ul> <p>Why This Role Is Compelling</p> <p>This is not a traditional "operations" role. It's an opportunity to lead at the intersection of design, client strategy, and service delivery, with a clear path for growth and influence within the organization.</p> <p>If you're an Interior Design professional ready to step into broader leadership-or a people-focused manager who thrives in design-driven environments-this role offers the chance to shape workplaces, teams, and long-term client partnerships.</p>