<p>SUPPORT CUSTOMER QUALITY AND DRIVE RESOLUTION AT COILCRAFT</p> <p>Position: Customer Support Associate - Quality Location: Cary, Illinois</p> <p>Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a worldwide reputation for high-quality passive electronic components. Our products support industries including telecommunications, computing, automotive, broadband communications, and consumer electronics. We are seeking a Customer Support Associate to join our team and serve as the primary point of contact for customer quality concerns. This role plays a critical part in ensuring timely, accurate resolution of issues while maintaining Coilcraft's commitment to quality and customer satisfaction.</p> <p>About the Role and Your Impact</p> <ul> <li>Serve as the initial point of contact for customer quality concerns </li><li>Create, process, and track Quality Assurance Inquiries from submission through resolution </li><li>Coordinate with internal departments to investigate and resolve customer issues </li><li>Draft and deliver 8D reports based on failure analysis and corrective actions </li><li>Coordinate customer returns, exchanges, and credits </li><li>Assemble and route contract review documentation </li><li>Act as a resource for internal teams regarding quality-related inquiries </li><li>Support management with quality-related tasks and reporting </li></ul> <p>Who We're Looking For</p> <ul> <li>Strong computer proficiency and ability to work with databases and reporting tools </li><li>Excellent verbal and written communication skills </li><li>Strong attention to detail and accuracy </li><li>Ability to manage multiple tasks and deadlines </li><li>Sound judgment and problem-solving skills </li><li>Ability to work cross-functionally with multiple teams </li></ul> <p>Preferred Skills</p> <ul> <li>Experience in customer support, quality, or manufacturing environments </li><li>Familiarity with quality systems or corrective action processes (8D, etc.) </li><li>Experience handling customer returns or product issue resolution </li><li>Comfort working with technical information or manufacturing data </li></ul> <p>Why You'll Love Working at Coilcraft</p> <ul> <li>Play a key role in maintaining customer satisfaction and product quality </li><li>Work closely with engineering, manufacturing, and quality teams </li><li>Stable company with a 75+ year history and long-tenured employees </li><li>Opportunity to grow into quality or operations-focused roles </li><li>Comprehensive benefits including health insurance, 401(k) with match, and profit sharing </li></ul> <p>Benefits</p> <ul> <li>401(k) Matching </li><li>Dental Insurance </li><li>Disability Insurance </li><li>Employee Assistance Program </li><li>Flexible Spending Account </li><li>Health Insurance </li><li>Health Savings Account </li><li>Life Insurance </li><li>Paid Holidays </li><li>Paid Time Off </li><li>Profit Sharing </li><li>Vision Insurance </li></ul> <p>Equal Opportunity Employer: Disability / Veteran.</p> <p>This position may require compliance with ITAR export regulations; applicants must be U.S. citizens or permanent residents.</p>