<p>Description</p> <p>Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide cutting-edge, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels - summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure - we have a career path for you! Pub Subs are not the only thing we build from scratch. See for yourself why Publix Super Markets, Inc. has been on Fortune's 100 Best Companies to Work For list.</p> <p>Join the Publix Technology Services team as a Technical Communicator. This position is responsible for developing and maintaining departmental documentation content (e.g., intranets, web pages, technical manuals/docs, videos, presentations, news) for various technical systems and/or equipment categories (e.g., laser printers, network devices, installations).</p> <p>Job Responsibilities:</p> <ul> <li>Planning and gathering content requirements from various sources (e.g., engineering documents, manufacturer documents) </li><li>Preparing, designing, writing, and publishing content on a SharePoint site for technicians, engineers, help desk analysts, etc. </li><li>Collecting and analyzing feedback from trainers, engineers, etc. to enhance documentation of content </li><li>Conducting periodic reviews of documentation to maintain, edit, and republish up-to-date and accurate content (e.g., accurate procedures, installation methods, equipment details) </li><li>Advising PTS leadership on how to better our content creation and publication </li><li>Contributing to or facilitating improvement efforts involving department wide processes that impact retail and corporate associates </li><li>Creating departmental outreach content (articles, video's) to celebrate associate, team, and department milestones </li><li>Developing and assisting with the implementation of team and/or department standards, policies, and processes </li><li>Technical document control and the publication of various forms of technical communication </li><li>Acting as a SME on technical communication related issues (e.g., methods of documenting and publishing content, solutions for specific audiences) </li></ul> <p>Additional Information</p> <p>Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.</p> <p>Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.</p> <p>Please note that Publix will not sponsor any hire for this position for a visa or permanent residence</p> <ul> <li>Relocation/Household Good Shipment Allowance will NOT be provided.* </li></ul> <p>Required Qualifications</p> <ul> <li>Associate degree in any area or field </li><li>2+ years of experience in technical writing, Intranet design, video editing, and multimedia development </li><li>Detailed knowledge of communication theory and organizational writing to create effective communication materials (e.g., audience analysis, message analysis, clear/ concise writing) </li><li>Knowledge of methods of message development for various types of communication media to create effective communication materials (e.g., training vs reference writing, video vs text/photo, technical vs news writing) </li><li>Knowledge of graphic design and presentation techniques to create effective communication materials </li><li>Detailed knowledge of cloud/web-based information management, application design, and intranet administration techniques to create and update content for intranets </li></ul> <p>Solid understanding of the functional and operational practices necessary to operate in a highly available, highly secure, and highly regulated environment to meet business and compliance requirements</p> <p>Preferred Qualifications</p> <ul> <li>5+ years of experience in technical writing, Intranet design, video editing, and multimedia development </li><li>Experience with compliance and regulatory security requirements </li><li>Experience working in an environment conducive to process improvement </li></ul>