<p>The Senior Systems Administrator in the Technology Innovation Department (TID) will help configure, manage, and maintain the technology systems that are at the core of the bus service we deliver to our riders. These systems include vendor-provided hardware and software, such as the on-vehicle bus dispatch system. </p> <p>The Senior Systems Administrator will use transit-specific tools (e.g., TransitMaster, Samsara, HASTUS) and general infrastructure systems (e.g., GitHub, AWS).  The Senior Systems Administrator will be part of the Bus Tech team that owns an operationally critical set of systems and is actively working to modernize those systems in new and transformative ways to deliver great transit service to riders and support the front-line Bus Operations staff who make transit happen. </p> <p>The Senior Systems Administrator will work in tandem with the project/program managers and an on-bus network engineer. The Senior Systems Administrator will also assist the Deputy Director of Bus Technology ensure that our overall technology infrastructure is reliable and secure. </p> <ul> <li>Support and administer the MBTA's bus dispatch system, known as TransitMaster. </li><li>Own the process of deploying bus schedules data, announcements, configuration updates, and other information to dispatch systems using vendor configuration tools, ensuring timeliness and attention to detail.  </li><li>Maintain, troubleshoot, patch, and monitor cloud infrastructure in coordination with the Manager of Dispatch Apps, our system vendor, and teams in our Information Technology Department (ITD).  </li><li>Identify any vendor issues with systems, raise these issues with the vendor, and monitor/escalate as needed in coordination with the Manager of Dispatch Apps.  </li><li>Develop an understanding of bus operations and transit data at the MBTA, and act as a resource for other team members. Break down technical concepts and provide guidance on technical decisions to program managers.   </li><li>Work with hardware maintenance vendors, system vendor, and MBTA colleagues to troubleshoot hardware and software issues (e.g., incorrect data, hardware failures) as needed. </li><li>Support MBTA bus operations staff such as dispatchers, field inspectors, and bus operators who rely on TID tools. Help other TID and MBTA teams understand and use our technology. </li><li>Develop and execute procedures for maintenance, security, and DevOps incidents in collaboration with other TID Infrastructure and ITD staff.  </li><li>Respond to and prioritize incoming requests and tickets (e.g., FOIA requests). </li><li>Protect the data security and privacy of the MBTA and its riders. </li><li>In coordination with the Manager of Dispatch Apps, create and update documentation and runbooks as needed to help other MBTA staff use our tools and respond to incidents related to our tools. </li><li>Collaborate with the Manager of Dispatch Apps and ITD team to respond to incident responses and improve incident response practices.  </li><li>Own Mobile Device Management (MDM) of off-the-shelf Android tablets on buses. </li><li>Occasionally be on-call outside of business hours as part of a recurring duty rotation that includes colleagues to respond to outages that require action.  </li><li>Occasionally visit the field as needed: MBTA buses, garages, stations.  </li><li>Perform all other duties and projects that may be assigned. </li></ul> <p>Supervision</p> <ul> <li>No direct reports. </li><li>Bachelor's degree from an accredited institution in System Administration, Computer Science, Transportation Planning, Engineering, or a related field. </li><li>Four (4) years of experience in system administration, technology, transportation operations, scheduling/planning, customer service, or a related industry.   </li><li>Effective organizational, analytical, multi-tasking, time management and documentation skills. </li><li>Excellent oral and written communication skills, and the ability to translate both for different audiences. </li><li>Attention to detail and empathy for users to improve the user experience.  </li><li>Excellent customer service, conflict resolution and presentation skills. </li><li>Experience working in an agile development environment. </li><li>Experience using online collaboration tools (e.g. Slack, Asana, etc.). </li><li>Working knowledge of SQL queries. </li><li>Understanding of software development lifecycle. </li><li>Experience with incident management processes. </li><li>A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement.  </li><li>An Associate Degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement.  </li><li>A Master's Degree in a related subject substitutes for two (2) years of general experience.  </li><li>A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.  </li></ul> <p>Preferred Experience and Skills</p> <ul> <li>Formal education in system administration, computer science, transportation planning, engineering, or a related field such as a college degree, a bootcamp, or a certificate program.  </li><li>Familiarity with the MBTA transit system as a rider. </li><li>Experience working in the transportation industry, the public sector, or with dispatch technologies.  </li><li>Experience managing vendors and holding them accountable.  </li><li>Working knowledge of Tableau. </li><li>Technical familiarity: familiarity with hardware and/or software configuration, IT practices. </li><li>Comfortable working with command-line tools, Splunk, and Tableau. </li><li>Working knowledge of AWS services. </li><li>Working knowledge of Windows system administration. </li></ul>