<p>Overview</p> <p>HealthDrive is seeking a full-time Administrative Specialist to join our Primary Care Operations team! The Administrative Specialist supports key operational functions including provider scheduling coordination, credentialing follow-up, Revenue Cycle Management (RCM) communication, on-call support workflows, coverage tracking, and general administrative activities that ensure smooth daily operations.</p> <p>The person in this position should be a self-starter as they will play a critical role in maintaining organized internal systems, ensuring timely completion of operational tasks, and supporting providers and leadership through reliable communication and follow-through.</p> <p>The hourly pay range for this position is $24.00 - $25.00 per hour.</p> <p>We are conveniently located off Route 9 in Framingham, MA, close to routes 90 and 495 in a spacious modern office with a workout center available right in the building! This position also has the opportunity to be remote.</p> <p>What's in it for you: PPO Medical, Dental, and Vision Insurance, 401(k) + Company match, Paid Time Off, remote schedule opportunity, Verizon Wireless, Dell, and other employee discounts, profit sharing, and employee referral bonuses.</p> <p>HealthDrive delivers on-site dentistry, optometry, podiatry, audiology, behavioral health, and primary care services to residents in long-term care, skilled nursing, and assisted living facilities. Each specialty offered by HealthDrive is one that directly impacts the quality of daily life for the deserving residents we serve. HealthDrive connects patients in need of vital healthcare to doctors committed to dignity and excellence.</p> <p>HealthDrive is a place where everyone can grow and training is provided. Join our diverse team today!</p> <p>Responsibilities</p> <ul> <li>Scheduling & Provider Coverage Support </li></ul> <p>Assist with gathering, updating, and maintaining provider schedules across assigned states. Track provider availability, including vacation, PTO, and on-call coverage needs. Maintain centralized coverage calendars ensuring accuracy and timeliness. Support Operations leadership with scheduling-related documentation and coordination.</p> <ul> <li>Credentialing & Onboarding Administrative Support </li></ul> <p>Track credentialing progress and follow up on missing items, expirations, or required updates. Maintain organized digital credentialing files including licenses and malpractice certificates. Assist with onboarding logistics for new providers by distributing documents, collecting forms, and coordinating with internal teams.</p> <ul> <li>RCM & Documentation Support </li></ul> <p>Assist RCM teams with tracking missing documentation, unsigned notes, and provider follow-ups. Communicate reminders to providers and escalate issues as needed. Maintain logs tracking documentation issues and resolution status.</p> <ul> <li>On-Call Administrative Coordination </li></ul> <p>Support administrative components of on-call scheduling and communication workflows. Update on-call rosters and maintain weekly and monthly logs. Track provider participation and follow up on after-hours requests.</p> <ul> <li>Operational Infrastructure Support </li></ul> <p>Maintain updated internal lists, directories, and provider rosters. Support administrative tasks related to facility lists, contact directories, and service area documentation. Assist with meeting agendas, notes, materials, and follow-up summaries for operational leadership. Provide administrative support for residency program activities when applicable.</p> <ul> <li>Cross-Department Coordination </li></ul> <p>Collaborate with Operations, Education, Clinical Operations, Quality, and RCM teams to support efficient task completion. Serve as an administrative resource for providers needing assistance with workflows, documentation, or general inquiries. Maintain clear communication loops and ensure timely follow-through on assigned tasks.</p> <ul> <li>Other duties and tasks may be assigned as appropriate or necessary. </li></ul> <p>Qualifications</p> <p>Skills and Specifications</p> <ul> <li>Strong organizational and multitasking abilities with high attention to detail. </li><li>Excellent written and verbal communication skills. </li><li>Ability to track multiple workflows and follow tasks through to completion. </li><li>Comfort with data entry, spreadsheets, and document management. </li><li>Proficiency with Microsoft Office Suite. </li><li>Ability to work independently in a remote environment while collaborating with cross-functional teams. This position is well suited for a detail-oriented individual seeking growth within healthcare administration and operations. </li></ul> <p>Education and Qualifications</p> <ul> <li>High school diploma required. </li><li>Associate's or Bachelor's degree in Healthcare Administration, Business, or a related field preferred; equivalent experience considered. </li><li>1-3 years of administrative or operations support experience. </li><li>Healthcare operations experience strongly preferred. </li></ul>