<p>Summary</p> <p>See below for important information regarding this job.</p> <p>Position will be filled at any of the locations listed below. Site specific salary information as follows:</p> <p>Battle Creek, MI: $88,621 - $115,213</p> <p>Columbus, OH: $92,475 - $120,222</p> <p>Dayton, OH: $91,922- $119,504</p> <p>Fort Belvoir, VA: $101,401- $131,826</p> <p>New Cumberland, PA: $101,401- $131,826</p> <p>Ogden, UT: $88,621 - $115,213</p> <p>Philadelphia, PA: $97,653- $126,955</p> <p>Richmond, VA: $92,573- $120,350</p> <p>Summary</p> <p>See below for important information regarding this job.</p> <p>Position will be filled at any of the locations listed below. Site specific salary information as follows:</p> <p>Battle Creek, MI: $88,621 - $115,213</p> <p>Columbus, OH: $92,475 - $120,222</p> <p>Dayton, OH: $91,922- $119,504</p> <p>Fort Belvoir, VA: $101,401- $131,826</p> <p>New Cumberland, PA: $101,401- $131,826</p> <p>Ogden, UT: $88,621 - $115,213</p> <p>Philadelphia, PA: $97,653- $126,955</p> <p>Richmond, VA: $92,573- $120,350</p> <p>Overview</p> <p>Help</p> <p>Accepting applications</p> <p>Open & closing dates</p> <p>08/15/2025 to 08/23/2025</p> <p>Salary $88,621 to - $131,826 per year</p> <p>See Summary Section for Additional Salary Information.</p> <p>Pay scale & grade GS 12</p> <p>Locations</p> <p>1 vacancy in the following locations:</p> <p>Battle Creek, MI</p> <p>Whitehall, OH</p> <p>Wright-Patterson AFB, OH</p> <p>New Cumberland Defense Logistics Center, PA</p> <p>Show morefewer locations (4)</p> <p>Philadelphia, PA</p> <p>Hill AFB, UT</p> <p>Fort Belvoir, VA</p> <p>Richmond, VA</p> <p>Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent - Multiple Appointment Types. Work schedule Full-time Service Competitive</p> <p>Promotion potential</p> <p>12</p> <p>Job family (Series)</p> <ul> <li>2210 Information Technology Management </li></ul> <p>Supervisory status No Security clearance Other Drug test No Financial disclosure No Bargaining unit status Yes</p> <p>Announcement number DLAJ6-25-12785086-MP Control number 843527200</p> <p>This job is open to</p> <p>Help</p> <p>Internal to an agency</p> <p>Current federal employees of the hiring agency that posted the job announcement.</p> <p>Career transition (CTAP, ICTAP, RPL)</p> <p>Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.</p> <p>Veterans</p> <p>Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference</p> <p>Military spouses</p> <p>Military spouses relocating under PCS orders or whose spouse is 100% disabled or died while on active duty.</p> <p>Clarification from the agency</p> <p>"Agency" means current permanent DoD employees. Veterans include Veterans Employment Opportunities Act (VEOA) eligible veterans.</p> <p>Videos</p> <p>Duties</p> <p>Help</p> <ul> <li>Provides project management oversight for the implementation of ServiceNow projects. </li><li>Monitors and tracks development projects to ensure platform governance and quality control. </li><li>Supports ServiceNow applications through the use of agile development methodology. </li><li>Ensures that the design, development, deployment, and sustainment of assigned projects adhere to schedules, stay within budget, and meet performance standards as defined by functional and technical stakeholders during project development. </li><li>Verifies assigned projects adhere to all on-boarding tasks to become applications on the ServiceNow Platform. This requires extensive communication and documentation to ensure audit compliance. </li><li>Researches and analyzes complex system schematics and blueprints to resolve configuration and interface challenges between application modules or external system partners, as referred by other systems analysts. </li><li>Addresses fit gap analysis to score level of effort and scale of required configuration and customization for development projects. </li><li>Coordinates and facilitates training efforts to build expertise between stakeholders, including DLA Headquarters, lead site representatives, team leads, and project managers. </li><li>Leads process of developing repeatable automated tasks to move potential projects from conception to production. </li><li>Manages a variety of sequential and concurrent tasks related to all facets of the project including requirements definition, product development, systems support and implementation. </li><li>Delivers customer support, addressing system users' needs by evaluating the criticality of reported issues, preparing effective responses, and recommending solutions. </li><li>Analyzes current processes to move towards repeatable automated playbooks that can be utilized by enterprise projects in the ServiceNow Platform. </li><li>Coordinates and communicates with stakeholders, including DLA Headquarters, lead site representatives, team leads, and project managers; </li><li>to propose and implement resolution alternatives that are technically accurate, business-aligned, and achievable within required timeframes. </li><li>Acts as the Contracting Officer Representative (COR) or the Contractor Officer Technical Representative (COTR). Supports and assists the COR or COTR. </li></ul> <p>Requirements</p> <p>Help</p> <p>Conditions of employment</p> <ul> <li>Must be a U.S. citizen </li><li>Tour of Duty: Set Schedule </li><li>Security Requirements: Non-Critical Sensitive </li><li>Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal. </li><li>Fair Labor Standards Act (FLSA): Exempt </li><li>Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service. </li><li>Recruitment Incentives: Not Authorized </li><li>Bargaining Unit Status: Yes </li><li>Defense Acquisition Workforce position. Must complete DoD certification and other requirements. See Addtl Info. </li></ul> <p>Qualifications</p> <p>To qualify for an IT Project Manager (APPSW), your qualifications must include:</p> <p>A. Specialized Experience: Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Examples of specialized experience are identified in the Major Duties section of this vacancy announcement and may also include:</p> <ul> <li>Recommends effective resolutions to system design and problem issues, balancing trade-offs between system performance, efficiency, customer and business needs, the criticality of the process within the business area, and the technical capabilities of current software and hardware for IT systems. </li><li>Analyzes and evaluates customer user requirements from multiple perspectives, including processes embedded within COTS software and the functionality of electronic components supporting DLA's logistics business operations. </li><li>Ensures application interfaces, extensions, forms, and reports adhere to regulatory requirements governing IT cyber and physical security while aligning with the agency's logistics business processes and operational objectives. </li><li>Tasks related to all facets of the project including requirements definition, product development, systems support and implementation. </li><li>Consults with Senior Project Integrator to resolve project management problems that require the incumbent to apply precedent setting solutions to technology, methodology, policy, and guidance conflicts. </li></ul> <p>For all positions individuals must have IT and/or OT- related experience demonstrating each of the four competencies listed below.</p> <ul> <li>Attention to Detail - Is thorough when performing work and conscientious about attending to detail. </li><li>Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. </li><li>Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. </li><li>Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. </li></ul> <p>B. Education: Applicants may not qualify for this position based on education in lieu of specialized experience.</p> <p>Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.</p> <p>Education</p> <p>Substitution of education may not be used in lieu of specialized experience for this grade level.</p> <p>Additional information</p> <p>For Important General Applicant Information and Definitions go to: http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf</p> <p>Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025_vol300.PDF</p> <p>Position requires DoD Acquisition Engineering & Tech Management (N) / ETM, Practitioner Acquisition certification within required timeframes. Selectee must also achieve 80 hours of Continuous Learning Points (CLPs) every 2-years. Click here for more details and Resources</p> <p>Information for Veterans is available at: https://www.dla.mil/Careers/Programs/. As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement.</p> <p>Drug-Free Workplace Policy</p> <p>The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing.</p> <p>Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing.</p> <p>The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.</p> <p>ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is a Schedule I drug and is illegal.</p> <p>Expand Hide additional information</p> <p>Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.</p> <p>Benefits</p> <p>Help</p> <p>A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.</p> <p>Review our benefits</p> <p>Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.</p> <p>How you will be evaluated</p> <p>You will be evaluated for this job based on how well you meet the qualifications above.</p> <p>The assessments for this job will measure the following Competencies:</p> <ul> <li>Accountability </li><li>Attentional to Detail </li><li>Customer Service </li><li>Decision Making </li><li>Flexibility </li><li>Influencing/Negotiating </li><li>Integrity/Honesty </li><li>Interpersonal Skills </li><li>Learning </li><li>Reading </li><li>Reasoning </li><li>Self-Management </li><li>Stress Tolerance </li><li>Teamwork </li></ul> <p>Once the application process is complete, a review of your resume and supporting documentation may be completed and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The rating you receive is based on your responses to the assessment questionnaire and USA Hire assessments. The score is a measure of the degree to which your background matches the competencies required for this position. If your resume and/or supporting documentation is reviewed and a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.</p> <p>Benefits</p> <p>Help</p> <p>A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.</p> <p>Review our benefits</p> <p>Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.</p> <p>Required documents</p> <p>Required Documents</p> <p>Help</p> <p>To apply for this position you must provide a complete Application Package. Each Application Package MUST include:</p> <ul> <li>Your Resume listing work schedule, hours worked per week, dates of employment and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for the qualifications and referred for selection consideration if eligible. IMPORTANT NOTE: Ensure that your resume does not contain any specialized characters, fonts, typefaces or formatting (e.g. tables, macros, etc.). It is also recommended that you convert/save your resume as a PDF prior to attaching to your application. </li><li>Applicable documents to support the eligibility(s) for which you are applying. Please review the following link for a listing of the additional documents you will need to provide: Supporting Documents. </li><li>If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here. </li></ul> <p>Interagency Career Transition Assistance Program (ICTAP): If you are an eligible ICTAP applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at a score of 85 or higher for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.</p> <p>Priority Placement Program (PPP) DoD Military Spouse Preference (MSP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Military Spouse Preference (MSP)" eligibility. If you are claiming MSP and are determined to be among the Best Qualified for the position, you may be referred to the hiring manager as a priority applicant. To be eligible as a MSP, you must submit the following supporting documents with your application package: Spouse's Permanent Change of Station (PCS) orders; Marriage Certificate or License; PPP Self Certification Checklist; Veterans' Preference documentation (e.g., DD-214, VA Letter, Statement of Service, if applicable); Transcripts (if applicable). These documents must provide acceptable information to verify: Residency within the commuting area of your sponsor's permanent duty station (PDS); proof of marriage to the active duty sponsor; proof of military member's active duty status; and other documentation required by the vacancy announcement to which you are applying. NOTE: Previous federal employees must also submit the following additional documentation: SF-50s (e.g., LWOP, highest grade held, overseas appointments, etc.), SF-75 information, and documentation of performance rating of record (dated within the last 12 months). Selected PPP MSP applicants will need to certify they have not accepted nor declined another offer of permanent, Federal employment (to include NAF and the military exchange services) since relocating to the military sponsor's current duty station.</p> <p>Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Retained Grade Preference (RGP)" eligibility. If you are claiming RGP and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant. Information and required documentation for claiming RGP may be found at the General Applicant Information and Definitions link below. To be eligible as a RGP, you must submit the following supporting documents with your application package: a signed Retained Grade PPP Self-Certification Checklist (DD3145-1 (whs.mil)); a copy of your Notification of Personnel Action (SF-50) effecting the placement in retained grade status; or a copy of the notification letter you received regarding the RIF or classification downgrade.</p> <p>If you are relying on your education to meet qualification requirements:</p> <p>Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.</p> <p>Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.</p>