<p>Job Description:</p> <p>Title: Systems Manager</p> <p>Unit: Non-Unit Professional (NUP)</p> <p>Department: Technology Center</p> <p>Reports to: Director of IT Infrastructure</p> <p>Date: May 2, 2025</p> <p>General Summary: The Systems Manager is a highly technical staff member in the IT Infrastructure group in Technology Center. The Systems Manager is responsible for designing various computer information systems to meet the business needs of MCC's operations.</p> <p>The Systems Manager has a broad view of MCC's information technology platforms as well as knowledge of the business processes and drivers that affect those technical platforms. As a project coordinator and lead designer of multiple and highly complicated systems, the Systems Manager is responsible for design, documentation and consulting on the implementation of multi-vendor applications platforms.</p> <p>Under the direction of the Director of IT Infrastructure, the Systems Manager is a technically advanced staff member responsible for the adoption and assimilation of both new technologies and integration and optimization of existing investments in information technology, integral in the overall services delivered to all internal and external users of MCC's IT infrastructure.</p> <p>This position is highly visible to the MCC community and the opportunity to learn key systems/software applications etc.</p> <p>Duties and Responsibilities:</p> <p>Development and Design of New Technologies - Manages, plans, designs how new hardware, software or middleware technologies can solve existing business problems. A large part of this process involves defining and documenting MCC standards for configurations, for approval by the Principal Manager of IT Infrastructure.</p> <p>Example tasks include:</p> <ul> <li>Develop a plan and configuration for a new piece of collaboration software, including standard configurations and operational processes for support. </li><li>Document appropriate configurations for new hardware. </li><li>Develop hardware requirements for anticipated software acquisitions. </li><li>Monitor current resource availability in MCC's virtual and cloud environment to support continued growth and make recommendations to improve resource utilization. </li></ul> <p>Optimization and Integration of Existing Systems - Responsible for ensuring that MCC is maximizing return on IT investments by optimizing current systems and reconfiguring existing technology as necessary to meet the demands of the MCC community.</p> <p>Example tasks include:</p> <ul> <li>Redesign messaging mail flow to improve reliability. </li><li>Review performance information and make recommendations on improvements. </li><li>Design a migration path from an obsolete file sharing platform to a modern one while minimizing any downtime. </li><li>Design and integrate existing file sharing and collaboration services to improve efficiency. </li><li>Automate multiple manual processes to reduce operational staff workloads. </li><li>Analyze operational data in order to understand where inefficiencies may exist and develop remediation strategies. </li><li>Ascertain which layer and what component is responsible for performance bottlenecks. </li><li>Improve storage performance by rebalancing IO flow. </li><li>Author, test and implement group policies to improve automation and security to meet business requirements. </li></ul> <p>Knowledge Transfer for IT Staff - Responsible for designing new systems and planning migrations; and for explaining operational processes and general knowledge transfer for Service Desk Tier 1 and Tier 2 staff.</p> <p>Example tasks include:</p> <ul> <li>Create operational documentation for a new system. </li><li>Develop job aids to assist Service Desk staff complete tasks. </li><li>Document appropriate configurations. </li><li>Host interactive training sessions for other IT staff. </li></ul> <p>Develop Partnerships across the MCC - Responsible for maintaining strategic partnerships with MCC stakeholders so that Technology Center is building and managing solutions that enable the MCC to more efficiently and effectively meet its mission.</p> <p>Collaborate with MCC Stakeholders - Responsible for designing systems that will be utilized to further the mission of the MCC including understanding the requirements of the end user.</p> <p>Example tasks include:</p> <ul> <li>Meet with project business sponsor to determine functional requirements. </li><li>Translate business requirements into a technical design. </li></ul> <p>End-User Escalation Support - As a service-oriented organization, it will occasionally be responsible for direct service to end-users. As a highly technical staff member, is expected to resolve all but the most complex problems.</p> <p>Example tasks include:</p> <ul> <li>Assisting Service Desk staff with technical issues related to support tickets. </li><li>Reviewing ticket history to determine if operational improvements can be made. </li><li>Reviews and acts on support request tickets that relate to systemic issues. </li></ul> <p>Promote the MCC's commitment to customer service</p> <ul> <li>Build effective partnerships with co-workers throughout the MCC by freely sharing appropriate information and providing assistance when needed. </li><li>Ensuring optimum service to all internal and external partners in response to all requests for service and information. </li><li>Maintaining an environment that is welcoming to persons of all backgrounds, identities, nationalities, and roles. </li></ul> <p>Performs other related duties as assigned.</p> <p>Requirements:</p> <ul> <li>Academic credential of an Associate's degree in a related IT field with at least +3 year's related experience administering enterprise systems and infrastructure. </li><li>Requires a minimum of 3 years of design experience in a large Information Technology environment, with progressively increasing responsibilities. </li><li>The ability to comprehend complex technical issues and rapidly isolate and prioritize likely causation and develop likely remediation. </li><li>A strong commitment to providing excellent customer service and ensuring the success of our customers. </li><li>Excellent problem-solving skills. </li><li>Excellent interpersonal, oral and written communication skills. </li><li>The ability to work in a self-directed manner as well as with a technical team to achieve college business goals. </li><li>Demonstrated mastery of industry best practices relating to secure computing and data security practices. </li><li>The ability to explain complex technical concepts to non-technical users. </li><li>Hands-on working knowledge of Microsoft Systems Center technologies. </li><li>Architectural and operational mastery of the Windows OS. </li><li>Advanced proficiency with Active Directory, including group policies and ADSIEdit. </li><li>Demonstrable mastery of core network technologies, including DHCP, DNS and WINS. </li><li>Demonstrable mastery of Windows 2016 or above and Active Directory operations. </li><li>Previous hands-on production experience and deep understanding of VMWare vSphere environments and architecture. </li><li>Hands-on experience with VMware View VDI environments. </li><li>Proficiency with storage networks, including low-level fiber storage network technologies. </li><li>Thorough understanding of Microsoft Exchange 2016 or above and Office365 messaging technology, including internet standards such as SMTP, IMAP, POP and MAPI. </li><li>Advanced understanding of core web technologies such as IIS, HTTP, SFTP, and SSL. </li><li>Experience with message hygiene products such as anti-spam and anti-virus. </li><li>Experience with Dell Compellent storage products. </li><li>In-depth understanding of how disparate and multi-vendor systems can interoperate to achieve further information. </li><li>Must be able to work a flexible schedule, including early mornings, evenings and weekends as required. </li></ul> <p>Preferred Qualifications:</p> <ul> <li>Previous experience with scripting or shell languages such as VBScript, CSharp, PowerShell and Perl are desirable. </li><li>Bachelor's degree in a related IT field. </li><li>Hands on experience with SharePoint Online or SharePoint 2016 or above. </li><li>Industry-recognized certification such as MCSE or VCP. </li><li>Previous experience with Microsoft SQL server. </li><li>Previous experience with Microsoft Identity Management server, like FIM or MIM </li><li>Previous experience with Linux. </li><li>Previous work experience in higher education. </li></ul> <p>Additional Information:</p> <p>Salary Range: $83,000 -$93,000 actual salary commensurate with academic background and experience. Employees of Middlesex Community College are considered employees of the Commonwealth of Massachusetts and receive benefits, which include:</p> <ul> <li>High-quality and affordable health insurance through the Commonwealth's Group Insurance Commission (GIC) </li><li>Competitive Dental and Vision Plans </li><li>Flexible Spending Account and Dependent Care Assistance programs </li><li>Low-cost basic and optional life insurance </li><li>Retirement Savings: State Employees' Pension or Optional Retirement Program (ORP) and Deferred Compensation 457(b) plan or 403(b). </li><li>12 paid holidays per year and competitive Sick, Vacation, and Personal Time </li><li>Tuition Benefits for employees and dependents at state colleges and universities </li><li>Short-Term Disability and Extended Illness program participation options </li><li>Professional Development and Continuing Education opportunities </li><li>Cell Phone Bill Discounts with Verizon and T-Mobile Cell Phone Carriers </li><li>Access to the Commonwealth's Mass4You, employee assistance program </li><li>Free employee parking on Bedford and Lowell campuses </li><li>Eligibility towards Public Service Loan Forgiveness (PSLF) </li></ul> <p>Location: Lowell campus with occasional travel to Bedford as needed</p> <p>Hours: 37.5 per week, schedule to be determined upon hire, This position will be eligible for a maximum of one day of telework in accordance with the College's telework policy.</p> <p>Expected Start Date: July 2025</p> <p>Application Deadline: May 23, 2025</p> <p>Application Instructions:</p> <p>All applicants must apply online by submitting:</p> <ul> <li>Cover Letter </li><li>Resume </li><li>Names and contact information for three (3) professional references </li></ul> <p>Pre-Employment Requirements:</p> <p>The College will not sponsor applicants for work visas.</p> <p>All offers of employment at Middlesex Community College are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates, as deemed necessary.</p> <p>Middlesex Community College only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you do not have access to a computer, please contact Human Resources at careers@middlesex.mass.edu.</p>