<p>Role Summary:</p> <p>Team Leaders are mainly operational. Team Leaders spend nearly all their time in a position, with a few administrative duties. A Team Leader is expected to develop their verbal, written, and electronic communication skills, organizational and follow-up skills, and ability to prioritize, solve problems, and share in achieving the store's vision and goals.</p> <p>Additionally, Team Leaders may be selected to assist Directors or Senior Leaders in a role based on the Team Leader's passion and strengths. This added role gives the Team Leader a focused area of ownership, providing an additional opportunity for growth.</p> <p>Key Expectations:</p> <ul> <li>Lead and model the RSA/Daphne vision and mission. </li><li>Lead, train, and support the 3 focus areas of the "Winning Hearts" everyday strategy: "Great Food, Fast & Accurate Service, and Genuine Hospitality. </li><li>Lead, train, and support the four components of the hospitality model: Honor, Dignity & Respect for all, 1st Mile: Core 4, 2nd Mile Service, and the HEARD model. </li><li>Support and influence the restaurant's overall operational and financial goals. </li><li>Work flexible work schedules to support the restaurant's operations and guest demands. </li><li>Strictly adhere to all Company policies and procedures. </li><li>Hold themselves and team members accountable to the restaurant dress code, break and lunch meal periods, and discount policies. </li><li>Lead, follow up, and participate in daily/weekly/monthly/quarterly cleaning checklists. </li><li>Participate in Safe Daily Critical(s), ERQAs, and Equipment Temperature Checks. </li><li>Ensure that Team Members follow recipes to prepare all orders accurately. </li><li>Ensure that Team Members work at a pace to maintain the restaurant's established speed of service guidelines. </li><li>Must be certified in all Pathway Modules. </li></ul> <p>Development:</p> <ul> <li>Support a culture of recognition by presenting team members with an "F Card" if they exemplify the RSA/Daphne Vision and Mission Statements. </li></ul> <p>Leadership Skills</p> <ul> <li>Must possess leadership traits that Chick-fil-A seeks in future Leaders. </li><li>Character - aligns with Chick-fil-A values </li><li>Chemistry - the relationship builder, coaches others to perform </li><li>Competency - results-oriented, systems thinker, quick study </li><li>Servant Leader, team-oriented with a passion for people and world-class service </li></ul> <p>Minimum Requirements:</p> <ul> <li>Minimum 1 year Chick-fil-A experience. </li><li>Minimum 3 shifts per week, including at least one closing shift and Saturday availability. </li><li>References include 2 members of the leadership team (Director, Coordinator, or Senior Leader level, and 1 personal reference not related. </li></ul> <p>Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.</p>