<p>Job Summary:</p> <p>Enterprise Technology requires an individual with strong technical and program management skills to support 50+ media and events at Disney Parks and Resorts, other infrastructure operations, and telecommunication services. The ideal candidate possesses the ability to analyze and coordinate complex requirements for temporary events and orchestrate the delivery and operations of crucial technology services in support all of Parks and Resorts Lines of business.</p> <p>The Telecom Support Analyst must be able to work in a fast-paced environment, make critical decisions under pressure, and can recognize patterns and conceptualizing opportunities to ensure technology needs are properly identified, provisioned and delivered.</p> <p>This position will report to the Manager, Telecom Services.</p> <p>Responsibilities</p> <ul> <li> <p>Holistically manage information and work streams, engage resources, validate requirements, and coordinate delivery</p> </li><li> <p>Responsible for analysis, facilitation, reporting and providing recommendations for process improvement, automation opportunities, and cost optimizing</p> </li><li> <p>Integration and onboarding of new services</p> </li><li> <p>Liaison with Telecom Teams for technology migrations</p> </li><li> <p>Facilitate fact-finding site walks with key stakeholders</p> </li><li> <p>On-site support and real-time reporting of Events across Walt Disney Word</p> </li><li> <p>Identify opportunities to enhance infrastructure to streamline current operational processes</p> </li><li> <p>Confidently interact with high level personnel, management, and executives from all segments of the Walt Disney Company and third-party vendor partners</p> </li><li> <p>Provide quotes, obtain WBS and/or Cost Centers, and ensuring billing activities are completed</p> </li><li> <p>Host/Present weekly meetings with internal Telecom partners and management</p> </li><li> <p>Facilitate training and maintenance of training material</p> </li><li> <p>Develop and foster relationships with other lines of business</p> </li></ul> <p>Basic Qualifications</p> <ul> <li> <p>Minimum 3 years in the telecommunications Industry</p> </li><li> <p>Strong technical knowledge of Wi-Fi, telephony voice services, OMS printers, and LAN/WAN data networking</p> </li><li> <p>Ability to make critical decisions under pressure in a fast-paced environment</p> </li><li> <p>Advanced experience with Excel, PowerPoint, and Teams</p> </li><li> <p>Demonstrated strong analytical and problem-solving skills</p> </li><li> <p>Proven success collaborating with a range of partners while understanding multiple perspectives</p> </li><li> <p>Must be an excellent team player who possesses solid interpersonal and organizational skills</p> </li><li> <p>High energy, strong work ethic, and flexibility of schedule</p> </li><li> <p>Strong written and verbal communication skills to convey data and analysis to internal and external customers</p> </li><li> <p>Charismatic, dynamic and effective communicator, who can leverage influence without authority to meet high profile and dynamic objectives</p> </li></ul> <p>Preferred Qualifications</p> <ul> <li> <p>Telecommunications and Events coordination experience</p> </li><li> <p>Infrastructure Operation Experience</p> </li></ul> <p>Required Education</p> <ul> <li>Bachelor's Degree or equivalent work experience </li></ul> <p>Preferred Education</p> <ul> <li>Master's Degree or equivalent work experience </li></ul> <p>About Walt Disney World Resort:</p> <p>Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.</p> <p>About The Walt Disney Company:</p> <p>The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.</p> <p>This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.</p> <p>Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.</p> <p>Apply Now Apply Later</p> <p>Current Employees Apply via My Disney Career</p> <p>Explore Location</p>