<p>Company Overview:</p> <p>The Tranzonic Companies is a hub for a strategic collection of manufacturing and sales companies that lead the way in multiple categories - from personal care and protection to textiles, from cleaning products to contamination control - to empower its distributor partners into the future. Their cohesive approach promotes operational efficiency and fuels innovation, while equipping its varied businesses to tackle the toughest challenges across industrial and manufacturing, healthcare and life sciences, food service, hospitality, transportation, and many other dynamic market segments. Tranzonic's rapid growth, both organic and via acquisition, is powered by its team of driven, innovative problem-solvers and a culture of integrity and respect.</p> <p>Position Summary:</p> <p>Supports the Credit and A/R Department by processing customer payments in a timely fashion and resolving customer payment issues as well as providing related accounting and administrative support.</p> <p>Essential Functions and Responsibilities:</p> <ul> <li>Post payments to customer accounts (Lockbox, and credit card) </li><li>Work with customers to help resolve transaction issues </li><li>Process credit card charges and post to customer accounts for multiple divisions </li><li>Completes ACH form requests </li><li>Miscellaneous write-offs as necessary </li><li>Complete customer vouchers </li><li>Create customer statements when needed </li><li>Back up to scan customer checks to the bank </li><li>Answers incoming calls from customers and internal personnel, assisting them with any questions/problems. </li><li>Make commission adjustments when write offs are done </li><li>Assist satellite offices with any check scanning issues </li><li>Process NSF checks </li><li>Initiate the refund process for overpayments / duplicate payments </li><li>Manage any credit card disputes and retrieve proper documentation to resolve </li><li>Check Department voicemail box </li><li>Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management </li><li>Assist the department in other areas as needed (directed by the Credit Manager) </li></ul> <p>Education, Certifications and Licensures:</p> <ul> <li>High School diploma or GED </li><li>Basic accounting skills </li><li>Capable of meeting deadlines </li><li>Ability to multi task </li><li>Good Customer Service Skills </li><li>Able to work independently </li><li>Basic knowledge in excel </li><li>Minimum of 1 year in the cash application field </li><li>Experience working with credit card processing sites preferred </li></ul>