<p>SUMMARY</p> <p>We are currently seeking a PSC Ambulatory I-FOH to join our CSC Front Desk team. This full-time role will work on-site (Day, M - F).</p> <p>Purpose of this Position: The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.</p> <p>RESPONSIBILITIES</p> <ul> <li> <p>Welcomes patients and guests in a friendly manner, following the "I am Welcomed" standard workflow</p> </li><li> <p>Provides navigation assistance to all patients and guests</p> </li><li> <p>Utilizes the electronic health record accurately and efficiently to perform the following functions:</p> </li><li> <p>Patient Check-in</p> </li><li> <p>Point of Service Collections (Co-payments, Self-pay, and outstanding balances)</p> </li><li> <p>Registration</p> </li><li> <p>Patient Check-out (Schedule following the standard processes)</p> </li><li> <p>Verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine</p> </li><li> <p>Ensures personal workspace and patient waiting areas are neat and sanitized.</p> </li><li> <p>Responsible for handling patient financial transactions</p> </li><li> <p>Cash Box</p> </li><li> <p>Cash Collections</p> </li><li> <p>Credit/Debit card transactions</p> </li><li> <p>Daily reconciliation</p> </li><li> <p>Promotes the organization and assists in maintaining clinic efficiency</p> </li><li> <p>Check-out patients</p> </li><li> <p>Provide scheduling support for contracted providers and specialty departments</p> </li><li> <p>Provide support for providers with requests and urgent needs</p> </li><li> <p>Manages special patient needs upon request</p> </li><li> <p>Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message</p> </li><li> <p>Receives and creates encounters for medical forms and delivers them to the clinical team</p> </li><li> <p>Assist with processing of time sensitive patient's needs, such as patient forms, etc.</p> </li><li> <p>Perform other duties as assigned</p> </li></ul> <p>QUALIFICATIONS</p> <p>Minimum Qualifications:</p> <ul> <li>High School Diploma or equivalent </li><li>At least one year of experience in related field and/or six months of Front of House experience </li><li>One year of customer service experience </li></ul> <p>Preferred Qualifications:</p> <ul> <li>Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds </li><li>Ability to work in a fast-paced, continually changing environment </li><li>Ability to respond appropriately to shifting priorities </li><li>Ability to prioritize work assignments </li><li>Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations </li><li>Demonstrates knowledge and understanding of organizational policies and procedures </li><li>Technical proficiency in basic computer skills and applications suca as Microsoft Office and Outlook </li><li>Ability to work independently and in a team setting </li></ul> <p>Knowledge/ Skills/ Abilities:</p> <ul> <li> <p>6 months of previous HHS experience</p> </li><li> <p>Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment</p> </li><li> <p>Certification from</p> </li><li> <p>HFMA OR</p> </li><li> <p>NAHAM OR</p> </li><li> <p>HBI Patient Access Certification</p> </li><li> <p>Experience with Electronic Health Records (EHR) - Epic experience preferred</p> </li><li> <p>Understanding of medical terminology</p> </li><li> <p>Experience with different payers/insurance requirements</p> </li><li> <p>Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)</p> </li></ul>