<ul> <li> <p>JOB SUMMARY</p> </li><li> <p>Assists with benefit inquiries and processes, compiles payroll information by coordinating and completing payroll preparation; completing reports; maintaining records. Assists in the administration of employee leaves of absence and short-term disability programs; Assists with the general operations of the HR department.</p> </li><li> <p>ESSENTIAL FUNCTIONS</p> </li><li> <p>Provides Excellent Customer Service to Associates</p> </li><li> <p>Answers questions and concerns in a timely and accurate manner; researches issues and presents effective solutions; teaches and encourages associates to use the systems effectively; provides positive reinforcement and feedback to users to rectify issues/problems found during processing cycles; treats all associates with respect and dignity; consults supervisor in the event of associate dissatisfaction.</p> </li><li> <p>Provides information on employee health, dental, vision, life insurance, disability coverage, 403(b) plan options and retirement savings plan.</p> </li><li> <p>Assist with Human Resources Department Project as Needed</p> </li><li> <p>Provide support to the Human Resources team to ensure proper coverage of administrative functions within the department.</p> </li><li> <p>Answer phones, collect mail, and manage office supplies/equipment.</p> </li><li> <p>Contributes to Team Effort</p> </li><li> <p>Accomplishes related results as needed; provides quality service; offers flexibility with work schedules when needed; meets deadlines.</p> </li><li> <p>Membership participation in employee engagement, ShepSocial.</p> </li><li> <p>Prepares Reports</p> </li><li> <p>Writes, maintains, and supports a variety of reports utilizing appropriate reporting tools.</p> </li><li> <p>Compiles summaries of deductions, taxes, etc. and reconciles to payroll system reports, ensuring accuracy of data; works with the Finance Department to ensure accuracy of tax records and W2 information for all associates.</p> </li><li> <p>Provides management with ad-hoc benefits research or reports as requested to support the department function.</p> </li><li> <p>Resolves Payroll and Benefit Enrollment Descrepancies</p> </li><li> <p>Collects and analyzes data; makes appropriate decisions to rectify discrepancies, and consults supervisor as necessary; analyzes systems to detect problem trends, troubleshoot the issues, and makes recommendations for correction.</p> </li><li> <p>Updates Payroll Records</p> </li><li> <p>Audits data entry of other team members, including status changes, rate changes, transfers, time records, etc. to ensure accuracy of entry; facilitates corrections in exemptions, deductions, job/department changes, time records etc.; adds retroactive pay and reimbursements to pay batches as necessary.</p> </li><li> <p>Leave Administration</p> </li><li> <p>Assist with the administration of all leave of absence programs, including family and medical leave (FMLA), medical leave, non-medical leave, short-term disability and long-term disability.</p> </li><li> <p>Assist with the return-to-work process for employees returning from FMLA or other leaves.</p> </li><li> <p>Backup for payroll entries as needed for employee leave time.</p> </li><li> <p>Completes Montly Benefit Billing Procedures</p> </li><li> <p>By reconciling carrier reports to payroll system reports; requesting benefit disbursements as invoiced; reconciling dollars paid to benefit vendors; tracking all invoices and checking disbursements from Accounts Payable to ensure accurate, timely payment.</p> </li><li> <p>Resolves Employee Questions and Concerns Regarding Benefits</p> </li><li> <p>By researching benefit policies and procedures; contacting benefit carriers to intercede on associate's behalf; providing answers to questions and resolutions to problems/concerns.</p> </li><li> <p>Works with Payroll and Benefits Manager and various benefit vendors to develop and deliver communication plans and programs for employees. This includes presenting benefit materials to groups of employees as needed.</p> </li><li> <p>Routinely monitors and updates Good Shepherd's benefit portal page to ensure that the information is accurate and relevant to employees. Makes recommendations for changes as appropriate.</p> </li><li> <p>Ensures Confidentiality and Integrity of Payroll and Benefits Administration System</p> </li><li> <p>Ensures confidentiality of all payroll, benefits, and sensitive information.</p> </li><li> <p>Troubleshoots issues/problems and documents the findings necessary to create a logical approach to solving those issues.</p> </li><li> <p>Maintains confidential Company and employee information related to benefit programs and plans.</p> </li><li> <p>QUALIFICATIONS:</p> </li><li> <p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> </li><li> <p>Education</p> </li><li> <p>High School Diploma required</p> </li><li> <p>Bachelor's Degree preferred</p> </li><li> <p>Work Experience</p> </li><li> <p>Previous experience and knowledge of automated payroll systems and report-writing software preferred</p> </li><li> <p>Previous experience with accuracy in numbers required</p> </li><li> <p>Prior employee benefit experience preferred</p> </li><li> <p>Previous experience with time/attendance systems preferred</p> </li><li> <p>Strong Excel experience required</p> </li><li> <p>Licenses / Certifications</p> </li><li> <p>N/A</p> </li></ul>