<p>Summary:</p> <p>Under direct supervision of the practice manager coordinates all day to day front office operations that support the delivery of comprehensive health care services and exceptional patient care.</p> <p>Responsibilities:</p> <p>Coordinates all aspects of patient registration scheduling insurance verification and front desk staff coverage</p> <p>Promotes continuous quality improvement in patient services and practice workflow</p> <p>Responsible for front desk work allocation training and problem resolution</p> <p>Responsible for answering phones scheduling appointments checking patients in and out from their appointment and coordinating specialist appointments for patients</p> <p>Collects patient balances copays and credit cards at time of service</p> <p>Reviews lists of patients who need appointments and calls to schedule when due</p> <p>Verifies demographics and insurance carrier information for every patient</p> <p>Schedules coordinates and tracks STAT patient referrals and pre-authorizations</p> <p>Works to achieve NCQA ACO Meaningful Use quality measures and other clinical quality improvement initiatives</p> <p>Assists patients with Kiosk sign in</p> <p>Monitors and orders administrative supplies to ensure proper inventory</p> <p>Complies with OSHA and DOH standards</p> <p>Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients? demographic clinical and financial information</p> <p>Provides superior customer service and outstanding patient care</p> <p>Attends meetings/workshops as they relate to current position and office workflows</p> <p>Performs other miscellaneous job-related duties as assigned</p> <p>Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Brown University Health is a VEVRAA Federal Contractor.</p> <p>Location: East Providence-900 Warren Avenue USA:RI:East Providence</p> <p>Work Type: Full Time</p> <p>Shift: Shift 1</p> <p>Union: Non-Union</p>