<p>Job Summary</p> <p>This position is responsible for the complete handling of customer orders and answers technical questions.</p> <p>Primary Duties</p> <ul> <li>Fulfill promises made to customers 100% of the time or notify them of changes </li><li>Pro-actively track customer orders to ensure on-time shipping </li><li>Handle arrangements for shipment of product </li><li>Answer phones providing feedback to customers as requested </li><li>Tech line phone support including quality control follow up </li><li>Work with material and production groups as needed to alert customers of potential backorders </li><li>Ability to learn products, multiple systems and customer portals </li><li>Maintain accurate work Instructions as customer requirements or processes change </li><li>Other duties as assigned </li></ul> <p>Qualifications</p> <ul> <li>Have general automotive parts experience </li><li>Ability to handle complaints regarding unpleasant situations or conflicts </li><li>Customer Service experience in an automotive or manufacturing environment desired </li><li>Proficiency in Microsoft Office and familiarity with Google Docs </li><li>ERP/MRP experience in a manufacturing environment desired </li><li>Physical Requirement: Must be able to properly lift, pack, stack and wrap up 20 pounds on a regular basis </li><li>Working Conditions: While performing the duties of this job, the employee is regularly required to stand, walk and use hands to touch, grasp, handle and feel items. Noise level is usually moderate. </li></ul> <p>Education / Experience</p> <ul> <li>High School Diploma or Equivalent </li><li>Customer Service experience desired </li><li>Experience working in a manufacturing environment desired </li></ul> <p>Nearest Major Market: Reno</p> <p>Nearest Secondary Market: Tahoe</p> <p>Job Segment: Customer Service Representative, ERP, QC, Customer Service, Automotive, Technology, Quality</p>