<p>Position Summary <em>MUST RESIDE IN CENTRAL, FL</em> At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida's east to west coasts and beyond. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin benefits on day one and offer flexibility wherever possible so that you can be present for your passions. "Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you. <em>MUST RESIDE IN CENTRAL, FL</em> Provides leadership to the assigned patient accounting team members to include the patient accounting specialists, cash receipts analysts, patient accounting leads, and the insurance collections analysts. Coordinates the work assignments, distribution, and scheduling of team members to ensure appropriate and accurate resolution of the hospital accounts receivable. <em>MUST RESIDE IN CENTRAL, FL</em> Responsibilities Essential Functions: • Ensure effective recruitment, selection, orientation, development, supervision and evaluation of team members to achieve department goals and objectives. • Acts as a liaison to other revenue management departments to increase the efficiency of operations. • Conducts regularly scheduled meetings with team members and one-on-one meetings as necessary. • Attends and participates in all management meetings as necessary. • Analyzes assigned payers for issues preventing the resolution of the accounts receivable and communicates those itemsto the Manager. • Facilitates presentations to internal team members and other departments as necessary. • Schedules work periods for team members. • Assigns, prioritizes and distributes work to be completed. • Holds team members accountable for attendance and productivity standards. • Conducts interviews prospective applicants for open positions. • Manages the orientation and training of new team members. • Conducts performance evaluationsto include coaching, counseling and guidance to team members. • Maintains required records, files, reports and statistics. • Ensures that the department operates within established budget limits and justifies any variances to Manager. • Addresses all patient/visitors/teammembers complaints and ensures that appropriate action is taken to resolve the problem. • Communicates and coordinates with other hospital departmentsto ensure effective account resolution. • Maintain excellent professional behavior with a large volume of patient accounts from various social economic backgrounds. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures. Other Related Functions • Establishes and maintains an environment of positive motivation through individual and group interactions with team members. • Facilitates and supportsthe departmental goal setting processfor teammembers. • Utilizes problem-solving techniques to create a proactive environment. • Responsible for maintaining professional growth and development through education programs, lectures, research, etc. • Performs other duties as required Qualifications Education/Training • Associate's degree in Healthcare Administration, Business, Finance or related area of study preferred. • Three (3) years ofrevenue cycle experience in a related field (medical billing/collections/managed care) may substitute for the Associate's degree. Licensure/Certification: HFMA or AAHAM certification is preferred. Experience: Two (2) years of prior supervisory experience or 2 yearsin a lead role or a preceptor role required.</p> <p>Education/Training • Associate's degree in Healthcare Administration, Business, Finance or related area of study preferred. • Three (3) years ofrevenue cycle experience in a related field (medical billing/collections/managed care) may substitute for the Associate's degree. Licensure/Certification: HFMA or AAHAM certification is preferred. Experience: Two (2) years of prior supervisory experience or 2 yearsin a lead role or a preceptor role required.</p> <p>Essential Functions: • Ensure effective recruitment, selection, orientation, development, supervision and evaluation of team members to achieve department goals and objectives. • Acts as a liaison to other revenue management departments to increase the efficiency of operations. • Conducts regularly scheduled meetings with team members and one-on-one meetings as necessary. • Attends and participates in all management meetings as necessary. • Analyzes assigned payers for issues preventing the resolution of the accounts receivable and communicates those itemsto the Manager. • Facilitates presentations to internal team members and other departments as necessary. • Schedules work periods for team members. • Assigns, prioritizes and distributes work to be completed. • Holds team members accountable for attendance and productivity standards. • Conducts interviews prospective applicants for open positions. • Manages the orientation and training of new team members. • Conducts performance evaluationsto include coaching, counseling and guidance to team members. • Maintains required records, files, reports and statistics. • Ensures that the department operates within established budget limits and justifies any variances to Manager. • Addresses all patient/visitors/teammembers complaints and ensures that appropriate action is taken to resolve the problem. • Communicates and coordinates with other hospital departmentsto ensure effective account resolution. • Maintain excellent professional behavior with a large volume of patient accounts from various social economic backgrounds. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures. Other Related Functions • Establishes and maintains an environment of positive motivation through individual and group interactions with team members. • Facilitates and supportsthe departmental goal setting processfor teammembers. • Utilizes problem-solving techniques to create a proactive environment. • Responsible for maintaining professional growth and development through education programs, lectures, research, etc. • Performs other duties as required</p>