<p>Pennant Services is seeking an experienced, hands-on IT Director. This role is responsible for overseeing IT hardware deployment and lifecycle management, supporting end users through onboarding and day-to-day operations, and continuously improving IT processes that support clinical and administrative staff. The ideal candidate understands the importance of reliability, security, and responsiveness in a healthcare setting and brings a strong process-driven and service-oriented approach.</p> <p>This role is on-site at our Service Center in Hartford.</p> <p>Key Responsibilities</p> <p>Team Leadership & Management</p> <ul> <li> <p>Lead, mentor, and develop a team of IT Technicians supporting clinical and corporate staff</p> </li><li> <p>Assign workloads, set priorities, and ensure timely resolution of IT requests across multiple locations</p> </li><li> <p>Establish, maintain, and enforce standard operating procedures aligned with healthcare best practices</p> </li><li> <p>Provide coaching, performance feedback, and training focused on service excellence and compliance</p> </li></ul> <p>Hardware & Asset Management</p> <ul> <li> <p>Oversee procurement, configuration, deployment, and maintenance of IT hardware used in clinical and administrative environments, including laptops, desktops, tablets, and peripherals</p> </li><li> <p>Manage IT asset inventory, lifecycle tracking, replacements, and secure decommissioning</p> </li><li> <p>Standardize device builds and configuration processes to ensure consistency, security, and compliance</p> </li><li> <p>Coordinate hardware deployment and refresh cycles to minimize disruption to patient care and operations</p> </li></ul> <p>End-User Support & Onboarding</p> <ul> <li> <p>Own and continuously improve the IT onboarding experience for new hires, ensuring readiness on day one</p> </li><li> <p>Ensure timely setup of hardware, system access, and required applications for clinical and non-clinical roles</p> </li><li> <p>Provide responsive, customer-focused technical support for end users in fast-paced healthcare settings</p> </li><li> <p>Serve as an escalation point for complex or high-impact issues affecting patient care or operations</p> </li></ul> <p>Systems, Access & Security</p> <ul> <li> <p>Oversee user account provisioning and access management in accordance with role-based access principles</p> </li><li> <p>Partner closely with HR, Compliance, and Operations teams to align onboarding and offboarding workflows</p> </li><li> <p>Ensure adherence to security standards, device management policies, and data protection requirements</p> </li><li> <p>Support audits and compliance initiatives by maintaining accurate documentation and controls</p> </li></ul> <p>Process Improvement & Documentation</p> <ul> <li> <p>Evaluate IT workflows to identify inefficiencies and opportunities to improve service reliability and speed</p> </li><li> <p>Design and implement scalable, repeatable IT processes that support growth and regulatory requirements</p> </li><li> <p>Develop and maintain documentation, runbooks, and knowledge base resources for consistent service delivery</p> </li><li> <p>Track service metrics and use data to drive continuous improvement initiatives</p> </li><li> <p>Proactively identify risks and implement preventive measures to reduce downtime and support continuity of care</p> </li></ul> <p>Required Qualifications</p> <ul> <li> <p>Proven experience in IT support, IT operations, or IT management within healthcare or services-based organizations</p> </li><li> <p>Experience leading IT staff supporting multi-site or distributed environments</p> </li><li> <p>Strong knowledge of end-user hardware, device configuration, and troubleshooting</p> </li><li> <p>Experience supporting employee onboarding and user lifecycle management in regulated environments</p> </li><li> <p>Demonstrated ability to build, improve, and document operational processes</p> </li><li> <p>Strong communication skills with the ability to support clinical, administrative, and leadership stakeholders</p> </li></ul> <p>Preferred Qualifications</p> <ul> <li> <p>Experience supporting healthcare organizations or other highly regulated industries</p> </li><li> <p>Familiarity with healthcare compliance and security concepts (e.g., HIPAA, data privacy)</p> </li><li> <p>Experience with IT service management frameworks and ticketing systems</p> </li><li> <p>Experience with device management, asset tracking, and identity platforms</p> </li><li> <p>Ability to balance hands-on technical work with leadership and continuous improvement initiatives</p> </li></ul> <p>Key Attributes</p> <ul> <li> <p>Service-oriented leader with a strong sense of accountability and urgency</p> </li><li> <p>Process-driven with a focus on reliability, consistency, and compliance</p> </li><li> <p>Calm and effective in high-pressure or time-sensitive situations</p> </li><li> <p>Highly organized and detail-oriented</p> </li><li> <p>Proactive problem-solver who prioritizes patient care and operational continuity</p> </li></ul> <p>Why Join Us?</p> <p>Something else that sets us apart from other companies is the quality of our most valuable resources - our people! We are dedicated to living out our culture as defined by our core values, "CAPLICO":</p> <ul> <li> <p>Customer Second - We prioritize and support our team so they can deliver exceptional care.</p> </li><li> <p>Accountability - Own your work and outcomes.</p> </li><li> <p>Passion for Learning - Grow continuously with curiosity and culture.</p> </li><li> <p>Love One Another - Build authentic, respectful, and trusting relationships.</p> </li><li> <p>Intelligent Risk Taking - Innovate and challenge the status quo.</p> </li><li> <p>Celebrate - Recognize the small wins, they add up!</p> </li><li> <p>Ownership - Be the CEO of your role.</p> </li></ul> <p>Additional Benefits:</p> <ul> <li> <p>True Work-Life balance - We believe in taking care of yourself before you take care of others!</p> </li><li> <p>Full benefits package (medical, dental, vision, 401(k) with match)</p> </li><li> <p>Paid time off, holiday pay, and professional development</p> </li><li> <p>Your voice matters! - Work with other passionate and high-achieving leaders who care deeply about patient outcomes and team success.</p> </li></ul> <p>About Pennant Services</p> <p>We support over 180 home health, hospice, senior living, and home care operations across 14 states. Our Service Center model empowers local leadership while providing centralized clinical, legal, HR, IT, and compliance support to help ensure high-quality care.</p> <p>www.pennantgroup.com</p> <p>Pennant Service Center</p> <p>1675 E. Riverside Drive, #150</p> <p>Eagle, ID 83616</p> <p>#onsite</p> <p>The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.</p>