<p>Description</p> <p>The Senior Housing Relationship Manager is responsible for originating, structuring, and managing complex commercial real estate relationships with a focus on senior housing, healthcare real estate, and related operating platforms. This role combines deep sector expertise with broad commercial banking capabilities to deliver integrated financial solutions across lending, capital markets, and treasury services.</p> <p>The banker will drive growth through proactive origination, disciplined credit underwriting, and strategic client advisory, partnering across the Bank to deliver a "One Bank" approach to institutional and middle market clients.</p> <p>Primary Responsibilities</p> <ul> <li> <p>Business Development & Relationship Coverage</p> </li><li> <p>Originate and expand relationships with senior housing owners, operators, sponsors, and institutional investors</p> </li><li> <p>Develop and execute client coverage strategies across independent living, assisted living, memory care, and continuing care retirement communities (CCRCs)</p> </li><li> <p>Build referral networks across private equity sponsors, REITs, developers, and healthcare operators</p> </li><li> <p>Credit Structuring & Execution</p> </li><li> <p>Structure and execute bilateral and syndicated credit facilities, including construction, bridge, and permanent financing</p> </li><li> <p>Analyze cash flow durability, operator performance, occupancy trends, and reimbursement exposure specific to senior housing</p> </li><li> <p>Lead preparation and presentation of credit approvals to senior management, demonstrating strong risk judgment and sector expertise</p> </li><li> <p>Coordinate execution of complex transactions, including multi-property portfolios and programmatic joint ventures</p> </li><li> <p>Portfolio Management & Risk Oversight</p> </li><li> <p>Manage a portfolio of senior housing relationships, ensuring proactive monitoring of credit quality, market trends, and sponsor performance</p> </li><li> <p>Identify emerging risks (e.g., labor costs, occupancy volatility, regulatory pressures) and develop mitigation strategies</p> </li><li> <p>Partner closely with Portfolio Management and Credit teams to ensure strong underwriting discipline and ongoing covenant compliance</p> </li><li> <p>Client Advisory & Cross-Sell Delivery</p> </li><li> <p>Deliver the Bank's full suite of capabilities, including Capital Markets, Treasury Management, Interest Rate Derivatives, and Investment Banking solutions</p> </li><li> <p>Provide strategic advice on capital structure, portfolio optimization, and capital raising alternatives</p> </li><li> <p>Collaborate across business lines to drive holistic client engagement and revenue growth</p> </li><li> <p>Market Leadership & Sector Expertise</p> </li><li> <p>Maintain deep knowledge of senior housing market trends, including supply/demand dynamics, demographic tailwinds, and capital flows</p> </li><li> <p>Represent the Bank at industry conferences, client events, and investor forums to enhance brand presence and originations pipeline</p> </li></ul> <p>Required Skills & Experience</p> <ul> <li> <p>Experience</p> </li><li> <p>10+ years of experience in Commercial Real Estate or Commercial Banking, with meaningful exposure to senior housing, healthcare real estate, or operating businesses</p> </li><li> <p>Proven track record of originating, structuring, and executing commercial credit transactions</p> </li><li> <p>Experience managing large, complex client portfolios ($500MM+ relationships preferred)</p> </li><li> <p>Technical & Credit Skills</p> </li><li> <p>Strong credit underwriting and risk assessment capabilities, including cash flow modeling and sensitivity analysis</p> </li><li> <p>Deep understanding of commercial loan structures (secured lending, syndications, lines of credit, and capital markets execution)</p> </li><li> <p>Ability to evaluate operator-driven business models alongside real estate fundamentals</p> </li><li> <p>Commercial & Relationship Skills</p> </li><li> <p>Demonstrated ability to build and deepen client relationships, acting as a trusted advisor</p> </li><li> <p>Strong sales and origination discipline, with a focus on pipeline development and execution</p> </li><li> <p>Excellent communication and presentation skills, particularly in senior credit forums</p> </li><li> <p>Strategic & Leadership Capabilities</p> </li><li> <p>Ability to think strategically about portfolio construction, risk-adjusted returns, and client growth opportunities</p> </li><li> <p>Strong collaboration skills, working effectively across Credit, Capital Markets, Private Bank, and Product teams</p> </li><li> <p>High level of professional judgment, accountability, and execution discipline</p> </li></ul> <p>Education & Credentials</p> <ul> <li>Bachelor's degree in Finance, Business, or related field required </li><li>Completion of a formal credit training program strongly preferred </li><li>MBA or advanced degree is a plus </li></ul> <p>Hours and Work Schedule</p> <p>Hours per Week: 40</p> <p>Work Schedule: Monday - Friday</p> <p>Pay Transparency</p> <p>The salary range for this position is $240,000 - $300,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, relevant skills, and experience.</p> <p>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits</p> <p>Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.</p> <p>Equal Employment Opportunity</p> <p>Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.</p> <p>Background Check</p> <p>Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</p> <p>Benefits</p> <p>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.</p> <p>View Benefits</p> <p>Awards We've Received</p> <p>Glassdoor</p> <p>Best Place to Work in Consulting, Finance & Insurance</p> <p>Human Rights Campaign Corporate Equality Index 100 Award</p> <p>Newsweek America's Most Charitable Company</p> <p>The Banker's</p> <p>US Bank of the Year</p> <p>Dave Thomas Foundation's Best Adoption-Friendly Workplace</p> <p>Disability:IN Best Places to Work for Disability Inclusion</p>