<p>Position Overview: Field Specialist I, Advanced CIP</p> <p>As a Field Specialist I in Ricoh's Advanced CIP division, you'll be a strategic technical expert delivering high-level support across a wide range of Ricoh products and services. This role blends hands-on technical service with consultative problem-solving, customer relationship management, and business development.</p> <p>Key Responsibilities Technical Expertise</p> <p>Configure, install, troubleshoot, network, and maintain Ricoh products and services across multiple platforms.</p> <p>Lead complex service efforts and mentor peers in resolving advanced technical issues.</p> <p>Share expertise in equipment operations and adjustments based on specifications and documentation.</p> <p>Identify opportunities to increase product utilization and customer value.</p> <p>Customer Engagement</p> <p>Serve as a trusted advisor, anticipating customer needs and promoting Ricoh's full suite of support offerings.</p> <p>Manage your own schedule while supporting team workload coordination.</p> <p>Build and maintain strong, professional relationships with customers and Ricoh personnel.</p> <p>Workload Management</p> <p>Execute service calls efficiently using Ricoh's field call management systems.</p> <p>Deliver training, observe workflows, and present solutions to improve customer operations.</p> <p>Administrative Duties</p> <p>Meet response time, repair time, and quality benchmarks while managing costs.</p> <p>Complete all required documentation, logs, and reports accurately and on time.</p> <p>Maintain inventory (car stock or on-site) as assigned.</p> <p>Performance & Results</p> <p>Achieve productivity targets aligned with experience and workload.</p> <p>Participate in Ricoh's Extra Value programs and ensure proper billing.</p> <p>Take on additional duties as assigned.</p> <p>Qualifications</p> <p>Valid driver's license and auto insurance per Ricoh policy (for roles requiring travel).</p> <p>High school diploma required; coursework or experience in computers, electronics, mechanics, networking, and printing software preferred.</p> <p>Must meet certification requirements outlined in Ricoh's Technology Services Training Role Inventory (see document).</p> <p>Skills & Attributes</p> <p>Self-motivated, goal-oriented, and committed to continuous learning.</p> <p>Strong multitasking, prioritization, and organizational skills.</p> <p>Excellent interpersonal and communication abilities.</p> <p>Skilled in conflict resolution and maintaining professionalism under pressure.</p> <p>Proficient in Microsoft Office and mobile technologies.</p> <p>Working Conditions</p> <p>Extensive daily travel by car or foot, sometimes in varying weather conditions.</p> <p>Occasional overnight travel may be required.</p> <p>Physical demands include lifting up to 50 lbs, moving wheeled objects up to 400 lbs, and frequent bending or kneeling.</p> <p>May involve shift work, overtime, or on-call duties.</p> <p>Periodic stress due to deadlines, service volume, and customer interactions.</p>