<p>Manager of Auxiliary Services</p> <p>Department: VP Finance</p> <p>Location: Wellesley Hills</p> <p>MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to meet critical workforce demands of communities, and to contribute to the region's economic development.</p> <p>Massachusetts Bay Community College values diversity, inclusion, and collaboration. We strongly encourage members of underrepresented communities to apply to join our community.</p> <p>Located in Greater Boston, MassBay is a comprehensive, open-access community college offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.</p> <p>Position Summary:</p> <p>The ideal candidate will join a vibrant and inclusive educational community, and have a desire and ability to work with a diverse population. The Auxiliary Services Manager is responsible for overseeing and managing the college bookstore and auxiliary services operations on campus, ensuring efficient operations, financial performance, and high-quality service delivery to students, faculty, staff, and the broader college community. This role involves strategic planning, day-to-day management, and oversight of contracted services or college-run operations to enhance the student experience and contribute to the college's revenue streams. As the primary point of contact for students, faculty, and staff, this position supports order fulfillment, resolves issues related to virtual ordering, and ensures compliance with academic deadlines and textbook adoption requirements.</p> <p>Key Responsibilities and Duties:</p> <ul> <li>Manage daily operations of auxiliary services, including online bookstore, gear shop, and other auxiliary services as assigned; </li><li>Coordinate on-site support services related to bookstore and gear functions, including supply distribution and physical pick-up/drop-off; </li><li>Create and lead institutional policy on required adoption timelines, cost transparency, and early pricing, aligned with HEOA (Higher Education Opportunity Act and other applicable guidelines; </li><li>Establish vendor service level standards, issue resolution protocols, and order fulfillment benchmarks; </li><li>Determine policy for escalation of student complaints related to course materials access; </li><li>In partnership with the MassBay Office of Accessibility Resources, develop institutional Inclusive Access policy or policies; </li><li>Ensure high levels of customer satisfaction across all auxiliary services, offer individualized assistance to students, support faculty with textbook adoption processes, deadlines, and platform navigation; </li><li>Assist with the administration of textbook-related financial aid programs, including grants, scholarships, and emergency support; </li><li>Oversee external vendors providing auxiliary services, ensuring contract compliance and performance standards; </li><li>Research and collaborate on contracts and service agreements with the Procurement Department; </li><li>Ensure compliance with MassBay policies, relevant regulations, and best practices; </li><li>Assess the needs of the College community and develop strategies to enhance existing auxiliary services or introduce new services, implement sustainability practices in alignment with the College's environmental goals; </li><li>Prepare reports on to inform planning and support; </li><li>Collaborate with the MassBay Marketing & Communications Department to create and distribute guides, FAQs, and other materials and resources to promote awareness and effective use of auxiliary services; </li><li>Work closely with College departments such as Procurement and Business Operations, Financial Aid, Student Accounts, Business Office, Marketing & Communications and Student Development to ensure a smooth operation and excellent customer services and seamless service delivery; </li><li>Participate in professional development activities; </li><li>Recruit, train, and supervise staff, including potential contracted/part time staff, involved in auxiliary services operations; </li><li>Perform other duties as assigned. </li></ul> <p>Commitment to Equity:</p> <ul> <li>Support MassBay's commitment to the Equity Agenda; collaborating with faculty, staff, and students on the College's strategic initiatives dedicated to closing the equity gap related to student outcomes; </li><li>Support MassBay's commitment to being anti-racist; embracing a community free of bias and inequality; </li><li>Contribute to discussion and review of applicable College policies with a critical lens toward diversity, equity, and inclusion; </li><li>Engage with the Office of Diversity on issues related to underserved student success; </li><li>Further the examination of pertinent practices that are culturally responsive and reflective of inclusive perspectives; and </li><li>Engage in conversations with colleagues and students regarding best practices within auxiliary service related to equity and inclusion. </li></ul> <p>This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.</p> <p>All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates diversity.</p> <p>Required Qualifications:</p> <ul> <li> <p>Associate's degree from an accredited institution, or equivalent education and experience;</p> </li><li> <p>Minimum of 3 years of experience managing auxiliary or related services;</p> </li><li> <p>Excellent organizational skills, attention to detail and quality;</p> </li><li> <p>Excellent communication and interpersonal skills;</p> </li><li> <p>Ability to stand for extended periods of time and stock 6' shelves;</p> </li><li> <p>Ability to stand, walk, and move between buildings on campus;</p> </li><li> <p>Ability to lift and move supplies or equipment up to 35 pounds;</p> </li><li> <p>Coordinate and receive palletized deliveries and returns;</p> </li><li> <p>Commitment to the community college mission and serving the needs of first generation and traditionally underserved populations;</p> </li><li> <p>Commitment to embracing diversity and serving the needs of a diverse population, including the ability to work effectively with a diverse faculty, staff, and student body.</p> </li></ul> <p>Preferred Qualifications:</p> <ul> <li>Sensitivity and commitment to the goals of Affirmative Action and workforce diversity; </li><li>Experience working in a diverse environment; </li><li>Demonstrated commitment to working with underserved students; </li><li>Knowledge of applicable regulations and best practices in auxiliary services; </li><li>Demonstrated managerial and entrepreneurial skills; </li><li>Ability to develop effective and respectful working relationships with all levels of the college community; </li><li>Excellent interpersonal skills, strong collaborative skills, and proficiency in oral and written communication. </li></ul> <p>Additional Information:</p> <p>Salary Range: $55,000 - $70,000 annual salary</p> <p>As a Massachusetts State Employee, you are offered an outstanding suite of benefits adding value to your salary.</p> <ul> <li> <p>Array of choices for health insurance plans to meet individual/ family needs</p> </li><li> <p>Affordable Dental Insurance and vision discount program</p> </li><li> <p>12 paid State/ Federal holidays</p> </li><li> <p>Generous sick, vacation, and personal time</p> </li><li> <p>Flexible Spending Plans to reduce your taxable income</p> </li><li> <p>Low-cost basic and optional life insurance</p> </li><li> <p>Defined Benefit Pension Plan, providing a fixed, pre-established benefit for employees at retirement</p> </li><li> <p>Thinking to save more money towards retirement: consider Deferred Compensation plans i.e., 457(b) or 403(b).</p> </li><li> <p>Tuition Benefits for employees and dependents at state colleges and universities</p> </li><li> <p>Free Employee Assistance Program (EAP)</p> </li><li> <p>Eligibility towards Public Service Loan Forgiveness (PSLF)</p> </li><li> <p>Free gym and parking on campus</p> </li></ul> <p>Need more info: https://www.massbay.edu/employment/benefits</p> <p>Classification: Non-Unit Professional</p> <p>Source of Funding: State Appropriation</p> <p>To Apply: Please include a letter of interest and resume with your online application.</p> <p>Application Deadline: June 10th, 2025, or thereafter until filled.</p> <p>To Apply: Please include a letter of interest and resume with your online application.</p> <p>Final candidates are required to provide sealed transcripts and/or certifications.</p> <p>Hiring is contingent upon a successful CORI clearance.</p> <p>Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Affirmative Action Officer and/or Title IX Coordinator (Lisa MacDonald, lmacdonald@massbay.edu (781) 239-3147), the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.</p>