<p>Job Details</p> <p>Level: Experienced</p> <p>Job Location: BROOMFIELD, CO</p> <p>Education Level: 4 Year Degree</p> <p>Salary Range: $105349.26 - $131686.57 Salary</p> <p>Description</p> <p>We recognize that in order to meet the needs of our communities, we must represent our communities. Our success relies on creating a culture where we have diverse perspectives and a true sense of belonging. This is a journey, and we pledge to do more than simply check the box.</p> <p>When you join the Meritrust team, your benefits will include:</p> <ul> <li>Comprehensive medical insurance plan that has HRA, HSA, and FSA options </li><li>Dental and vision insurance </li><li>Generous paid-time-off </li><li>11 paid holidays </li><li>Annual bonus (based off of annual results/scorecard each year) </li><li>401(k) plan </li><li>Wellness program </li><li>Tuition assistance </li><li>Employee loan discount </li><li>Employee Assistance Program (EAP) </li><li>Life and disability coverage </li></ul> <p>What sets working for Meritrust apart?</p> <ul> <li>Career development and pathing opportunities to move into leadership roles or other lines of business within MCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human Resources, and more. </li><li>Supportive and engaging work environment. </li><li>A wellness and sustainable work culture that puts family, Mother Nature, our community, and your health first. </li><li>A work environment that encourages personal as much as professional growth, teamwork to make the dream work, and treating everyone equally. </li><li>Studies have shown that individuals from marginalized and or historically underrepresented groups may be less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job. We would encourage you to apply for a job at Meritrust Credit Union, even if you don't meet every one of our qualifications listed. </li></ul> <p>This is a full-time position working 40 hours a week, Monday-Friday 8:00am - 5:00pm.</p> <p>POSITION SUMMARY:</p> <p>The AVP of Member Solutions is responsible for the strategic oversight and operational management of the Credit Union's Collections, Asset Recovery, and Real Estate Loss Mitigation functions. This leadership role ensures the effective resolution of delinquent accounts, repossessions, foreclosures, and recovery of charged-off assets while maintaining compliance with regulatory requirements and internal policies. The AVP will lead a team of professionals, manage third-party vendor relationships, and implement process improvements to enhance member experience and protect the Credit Union's financial interests.</p> <p>ESSENTIAL FUNCTIONS:</p> <p>Strategic Leadership & Oversight</p> <ul> <li>Direct and manage all aspects of Collections, Recovery, and Real Estate Loss Mitigation operations. </li><li>Develop and implement departmental strategies aligned with organizational goals. </li><li>Monitor and evaluate the effectiveness of policies and procedures; recommend and implement improvements. </li></ul> <p>Collections & Recovery Operations</p> <ul> <li>Oversee delinquency management, charge-offs, repossessions, foreclosures, and legal recovery actions. </li><li>Ensure that Collections, Recovery and Real Estate Loss Mitigation actions are thoroughly documented and complete required reports, records, and other documentation as needed </li><li>Ensure delinquent loans are promptly addressed and resolved. Appropriate and timely legal actions are initiated. Delinquency/collection ratios that meet management standards are maintained </li><li>Ensure that properties are appropriately maintained and that Credit Union assets are protected </li><li>Ensure delinquent and problem loans and accounts are closely monitored and reviewed. </li><li>Maintain accurate records and reporting for all collection and recovery activities. </li><li>Ensure compliance with federal, state, and local regulations, including FDCPA, UDAAP, and bankruptcy laws. </li></ul> <p>Real Estate Loss Mitigation</p> <ul> <li>Manage foreclosure prevention efforts, including loan modifications, forbearance, and short sales. </li><li>Ensure properties are maintained and secured to preserve asset value. </li><li>Coordinate with legal counsel and third-party vendors for property disposition. </li></ul> <p>Team Leadership & Development</p> <ul> <li>Lead, train, and mentor department staff to ensure high performance and professional growth. </li><li>Conduct regular performance evaluations and implement corrective actions as needed. </li><li>Foster a positive, member-focused culture within the team. </li></ul> <p>Vendor & Stakeholder Management</p> <ul> <li>Serve as the primary liaison for third-party collection agencies, legal firms, and asset recovery vendors. </li><li>Monitor vendor performance and ensure adherence to service level agreements. </li></ul> <p>Member & Internal Relations</p> <ul> <li>Assist in resolving complex member account issues with professionalism and empathy. </li><li>Collaborate with internal departments to ensure seamless service delivery and communication. </li><li>Promote financial wellness and provide guidance to members facing financial hardship. </li></ul> <p>Compliance & Reporting</p> <ul> <li>Ensure all activities are conducted in accordance with Credit Union policies and applicable laws. </li><li>Prepare and present reports on delinquency trends, recovery performance, and departmental metrics. </li><li>Stay current with industry trends, regulatory changes, and best practices. </li></ul> <p>Qualifications</p> <p>QUALIFICATIONS</p> <p>Education/Certification:</p> <ul> <li>Bachelor's degree in Business Administration, Finance, Accounting, or a related field. </li><li>Master's degree or professional certifications (e.g., CUNA Collections & Bankruptcy School, CUCE) preferred. </li></ul> <p>Required Knowledge:</p> <ul> <li>In-depth understanding of consumer and real estate lending, collections, and recovery practices. </li><li>Knowledge of federal and state regulations related to collections, bankruptcy, and foreclosure. </li><li>Familiarity with credit union operations and member service principles. </li></ul> <p>Experience Required:</p> <ul> <li>Minimum of 7 years of progressive experience in collections, recovery, or loss mitigation. </li><li>At least 3 years in a supervisory or management role within a financial institution. </li><li>Proven experience managing vendor relationships and legal proceedings related to asset recovery. </li></ul> <p>HARD/TECHNICAL SKills/Abilities:</p> <ul> <li>Proficiency in collections and loan servicing software (e.g., Symitar, Temenos, FIS, or similar). </li><li>Strong analytical and problem-solving skills. </li><li>Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). </li><li>Ability to interpret financial data and prepare detailed reports. </li><li>Familiarity with CRM and case management systems. </li></ul> <p>WORKING CONDITIONS</p> <ul> <li>Standard office conditions </li><li>Low to moderate noise </li><li>Limited lifting up to 20 lbs. </li></ul> <p>This description has been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Essential functions, requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.</p> <p>In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.</p> <p>The Credit Union believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.</p> <p>Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.</p> <p>Final Compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.</p> <p>We anticipate this position to close within 30 days of posting. Please submit your application at your earliest convenience to be considered.</p> <p>You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Meritrust Credit Union, we encourage you to apply!</p> <p>Thank you for your interest in Meritrust Credit Union.</p>