<p>Overview</p> <p>At Foot Locker we obsess over the customer. This is where you come in! We are looking to hire a full-time Package Investigations Specialist, a role that is vital to our company's success. You will be responsible for providing reasonable resolutions to delivery-related issues while ensuring a positive customer experience with compassion and problem-solving.</p> <p>This position is located on-site in our Wausau, Wisconsin office.</p> <p>Schedule: Monday-Friday 10am-6pm</p> <p>Compensation: $16.50 / hour</p> <p>Next available start date: Monday, May 4th</p> <p>Training: You would attend 3 weeks of Customer Care Training Monday-Friday 1pm-5:30pm in addition to one week of in-department training during your regularly scheduled shifts.</p> <p>What our employees say they love most about working here:</p> <ul> <li>Their coworkers! </li><li>The atmosphere: welcoming & sense of belonging </li><li>Recognition and appreciation from leadership </li><li>Problem-solving and helping customers </li><li>Learning about the business </li><li>Laid back environment </li><li>Weekends off </li></ul> <p>Responsibilities</p> <ul> <li>Providing superior customer service regarding questions or concerns around delivery-related issues and providing reasonable resolutions, keeping the company's best interest in mind </li><li>Speaking with internal and external customers directly over the phone or via email to resolve issues or concerns as needed </li><li>Efficiently entering customer information and call notes into the order management system </li><li>Accurately completing appropriate follow up actions for order and service resolution </li><li>Sending customer notifications and follow up emails regarding delivery investigations </li><li>Assisting with contact center phone call volume as needed </li></ul> <p>Qualifications</p> <ul> <li>Proficient computer navigation skills including ability to multi-task </li><li>Positive attitude </li><li>Written and oral communication skills, including professionalism while speaking with internal & external customers </li><li>Previous customer service experience is strongly preferred </li></ul> <p>#LI-AF1</p> <p>Benefits</p> <ul> <li>30-50% employee discount </li><li>Paid time off: 8 personal days & 10+ vacation days per year, plus holidays </li><li>Casual dress code - Wear your sneakers to work! </li><li>Medical / dental / vision coverage </li><li>401(k) with Roth option and company match </li><li>Opportunities for advancement </li><li>Learning and development opportunities </li><li>Stock purchase plan </li><li>Education reimbursement program </li><li>Life insurance </li><li>Employee Resource Groups </li><li>Employee referral bonus program </li><li>Recognition and appreciation initiatives </li></ul>