<p>ICE OPERATIONS SUPERVISOR- Woodman's Sports & Convention Center</p> <p>Sports Facilities Management, LLC</p> <p>LOCATION: Janesville, WI</p> <p>DEPARTMENT: OPERATIONS</p> <p>REPORTS TO: OPERATIONS MANAGER</p> <p>STATUS: PART-TIME (NON-EXEMPT)</p> <p>ABOUT THE COMPANY:</p> <p>Woodman's Sports & Convention Center is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Janesville, WI. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.</p> <p>Woodman's Sports & Convention Center is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.</p> <p>SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.</p> <p>POSITION SUMMARY:</p> <p>The Operations Supervisor for the ice arena is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves maintaining safe and high-quality ice conditions for a variety of ice-related events and activities, managing staff, coordinating events, maintaining equipment, and addressing any issues that arise.</p> <p>PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:</p> <ul> <li>Assist with the setup and teardown of the ice rink for seasonal facility changeovers </li><li>Supervise and coordinate daily operations of the ice arena, including ice maintenance, scheduling, and facility management </li><li>Ensure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptly </li><li>Responsible for daily, weekly, monthly, and annual maintenance of ice resurfacer and edger </li><li>Provide excellent guest service skills including being respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members </li><li>Ensure compliance with safety standards while operating machinery and working in proximity to athletes and spectators </li><li>Assist in the setup, teardown and monitoring of the venue for daily events, including community skate sessions, practices, games and private rentals </li><li>Assist in inspecting and managing inventory of ice arena supplies, including ice maintenance materials, machinery and rental equipment </li><li>Perform general maintenance tasks around the rink as assigned, including sweeping and cleaning </li><li>Practice safe operating techniques as specified by STAR for blade changes, driving, resurfacing, handling, and inspection of machines </li><li>Be responsive to guest concerns and direct to appropriate manager to resolve if needed </li><li>Enforce facility policies and procedures </li><li>Have general knowledge regarding program options and facility events </li><li>Assist other operation areas as necessary </li><li>Accurately record all ice and equipment maintenance logs and daily readings </li><li>Respond to all incidents, accidents, injuries, and altercations as Complete and file corresponding paperwork as necessary </li><li>Ensure health and safety standards are followed </li><li>Act as manager-on-duty for opening and/or closing of the facility as scheduled </li><li>Complete special projects, daily assignments, and other duties as directed by management </li></ul> <p>MINIMUM QUALIFICATIONS:</p> <ul> <li>Ability to work with a wide variety of ages from preschool through adult </li><li>Knowledge of ice maintenance and rink operations is highly desirable </li><li>Experience in facility management, preferably in an ice arena or similar environment </li><li>Flexible work schedule (e.g., nights, weekends, holidays, and long hours) based on facility schedule </li><li>Excellent communication skills, both verbal and written </li><li>Ability to remain calm and focused in a high-volume, fast-paced environment </li><li>Must be detail-oriented and have outstanding organizational skills and ability to multi-task and prioritize </li><li>Commitment to the safety and wellbeing of others </li><li>Must possess a valid driver's license </li><li>Certified Ice Technician (CIT) preferred </li></ul> <p>WORKING CONDITIONS AND PHYSICAL DEMANDS:</p> <ul> <li>Must be able to lift and carry up to 50 pounds </li><li>Work is performed in an outdoor ice arena environment, which includes cold temperatures, weather conditions and varying noise levels for extended periods of time </li><li>Exposure to ice resurfacing equipment and other machinery </li><li>Will be required to stand for extended periods of time </li><li>Must be able to work independently in a busy environment </li><li>Must comply with safety and health code standards </li></ul>