<p>Employee Onboarding, HR, & Performance Management</p> <p>Assist with onboarding new hires including access to systems, device distribution, and field training support.</p> <p>Ensure HR compliance by maintaining updated records for memos, MPS reviews, corrective actions, and employee files.</p> <p>Update and manage email distribution lists for all terminations, new hires, and changes.</p> <p>Submit MPS reviews to HR, and help facilitate corrective action documentation as needed.</p> <p>Coordinate name tag orders and credit card applications for new managers.</p> <p>Marketing & Sales Operations Support</p> <p>Partner with Marketing leadership to align deadlines and support site operations in accordance with budgetary and business goals.</p> <p>Serve as the primary liaison for all communication between mainland marketing sites and cross-functional departments (e.g., Branding & Creative, Mobility, IT, Legal, HR, TA, Direct Marketing, Sales, Customer Care).</p> <p>Oversee the setup and launch of new site locations, including system access (Salesforce, VOICE, email), hardware/software installation, key code configurations, and activation testing for package offers.</p> <p>Coordinate business needs for marketing sites including phone and computer setup, collateral orders, and device inventory management.</p> <p>Manage hotel partnerships by tracking contracts, renewals, proposals, and memos; ensure legal and accounting receive required documents and fees are processed timely.</p> <p>Actively works with The Lobby platform to confirm current up to date hotel information</p> <p>Act as a public relations liaison between customers, hotel staff, and the marketing team to enhance the on-site experience.</p> <p>Supports interdepartmental processes of submitting Hilton Honors points to guests for new email campaigns and customer satisfaction.</p> <p>Supports in the ordering and shipping of supplies to all Package Sales markets.</p> <p>Monitors & tracks active email distributions and provides updates as needed.</p> <p>Ensures that Directors, HR, Business Management and Payroll has updated team Roster.</p> <p>Adhere to the cultural and service agreements.</p> <p>Carry out all other reasonable requests by management of which the associate is capable of performing.</p> <p>Payroll, Finance & Expense Management</p> <ul> <li> <p>Track all missed punches, process off-cycle checks, and ensure timely payroll submissions.</p> </li><li> <p>Update payroll batch spreadsheets for split shifts for the California market.</p> </li><li> <p>Administer overtime reports to assist managers in schedule adjustments and compliance.</p> </li><li> <p>Coordinate travel, logistics, hotel, and transportation reservations for team members and leadership as needed.</p> </li><li> <p>Ensure invoices and expenses are submitted to Business Management on schedule for processing.</p> </li><li> <p>Order and manage quarterly and annual award distribution for team recognition programs.</p> </li><li> <p>Maintain and update all department Policies & Procedures Manuals, including payroll schedules.</p> </li><li> <p>Ensure memos and policy acknowledgments are signed, distributed, and properly filed with HR.</p> </li><li> <p>Support consistent and compliant department procedures across all marketing sites.</p> </li><li> <p>Submit Credit Card applications for all new managers as needed.</p> </li><li> <p>Respond to internal and external communication (calls, emails) with urgency and professionalism.</p> </li><li> <p>Provides clear communication from field to corporate to call center as it pertains to facilitating customer experience with HGV.</p> </li><li> <p>Collaborate with Directors of Marketing and corporate stakeholders to support evolving business needs.</p> </li></ul> <p>Demonstrated experience with Microsoft Word and Microsoft Office systems.</p> <p>Salesforce, VOICE, and experience</p> <p>Demonstrated experience with composing internal and external correspondence with excellent spelling, grammatical, and formatting skills.</p> <p>Ability to perform basic math calculations (i.e. addition, subtractions, division, percentages, proration, etc.)</p> <p>Excellent interpersonal communication skills essential.</p> <p>Flexibility in work schedule and ability to handle multiple tasks necessary.</p> <p>Must be accurate and detail oriented.</p> <p>Excellent verbal and written communication skills</p> <p>Must be able to meet and deal with people from all walks of life with ease and diplomacy.</p> <p>Excellent customer service skills.</p> <p>Maintain an upbeat and positive demeanor at all times.</p>