<p>Fields BMW of Winter Park is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.</p> <p>Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five: Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.</p> <p>This full time opportunity in a fast-paced call center supporting multiple luxury auto dealerships and will have flexible scheduling with bonus potential for appointments scheduled.</p> <p>Responsibilities</p> <ul> <li>Tools & Systems: Dealership CRM systems, scheduling software, and call center platforms </li><li>Performance Metrics: Call quality, appointment accuracy, and customer satisfaction scores </li><li>Tools & Systems: Dealership CRM systems, scheduling software, and call center platforms </li></ul> <p>Inbound Calls</p> <ul> <li>Schedule service appointments </li><li>Assist with alternate transportation needs </li><li>Answer basic service and pricing questions </li><li>Provide parts and labor pricing information </li><li>Coordinate recall appointments </li><li>Direct customers to the correct department </li></ul> <p>Outbound Calls</p> <ul> <li>Perform friendly "missed appointment" service follow-up calls </li><li>Schedule recalls and tele-service </li><li>Contact customers regarding special parts orders </li></ul> <p>Qualifications</p> <ul> <li>Excellent communication and active listening skills </li><li>A genuine passion for helping customers </li><li>Comfort with computers and the ability to learn new systems quickly </li><li>A positive attitude and a team-first mindset </li></ul> <p>What We Offer</p> <p>Benefits: Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness and Sundays off.</p> <p>Additionally</p> <ul> <li>Supportive team environment that encourages growth and celebrates success </li><li>Opportunities for advancement within the Fields Auto Group </li><li>A culture built on respect, fairness, and open communication </li><li>The excitement of working with luxury automotive brands in a company that truly values people </li></ul> <p>Physical Demands: While performing the duties of this job, the employee is regularly required to sit, and talk or hear; frequently required to use hands to finger, handle or feel; occasionally required to stand, walk, reach with hands and arms; and stoop, kneel, crouch or crawl; must occasionally lift and/or move up to 20 pounds; specific vision abilities required by this job include close vision.</p>