<p>Essential Duties and Responsibilities:</p> <ul> <li>Provides prompt, friendly, and courteous service to all internal and external customers, while following company and gaming regulations. </li><li>Maintain and safeguard the confidentiality of guest/player information; Discuss confidential customer information only with appropriate department and division heads. </li><li>Maintains working knowledge of casinos, including but not limited to hours of operation of casinos, restaurants, and other amenities and responds to guest questions regarding the same. </li><li>Assists the management team with the operation of the Recyclers and ensures the funds are deposited and withdrawn as necessary. </li><li>Assists management team with conducting emergency Slot drops. </li><li>Distribute, redeems and verifies promotional items in accordance with specific promotion guidelines with enthusiasm. </li><li>Responsible for learning and performing a wide variety of monetary transactions for the guest, such as sales, register ringing/operation, check cashing, chip redemption, lottery and voucher redemption as well as understanding the casino and compliance systems. </li><li>Reconciles money, paperwork and other assets before, during or at the end of the work shift. </li><li>Assists in the safeguarding of company assets by ensuring all distinguishing job duties are performed according to established company policies and procedures. </li><li>May assist with building cassettes and balancing the bill validators for the ticket redemption and lottery machines. May at times respond to a guest dispute at a lottery machine. </li><li>Ability to balance funds and paperwork to reconcile banks. </li><li>Verify valid/acceptable photo ID in accordance with Rivers Casino/PGCB standards with every transaction. </li><li>Communicates pertinent information to supervisors such as guest service issues, payout discrepancies, variances and any other abnormality that may occur during their work day. </li><li>Handles guest questions, complaints or problems in a prompt and courteous manner. When unclear, passes information to a Supervisor for assistance. </li></ul> <p>Work as a team with other casino departments in a respectful manner.</p> <ul> <li>Facilitates fast, efficient and accurate transactions with guests and employees including, but not limited to redemption of ticket/vouchers and casino chips, processing monetary instruments, jackpot payouts, disputes and all other services offered now and in the future. </li><li>Interacts with the Count Drop team when verifying and accepting the accountability for the Table and Slot Drop. </li><li>Processes and maintains front money deposits & withdrawals, wire transfers, reel reward, cash/coin and found money. </li><li>Does regular bank deposits and receives cash deliveries from the bank. Verifies and takes accountability for Soft Count, TRM and Non-Gaming and Lottery buys. </li><li>Processes employee transactions such as mid-shift sells, re-impressments of banks and closeout variances. </li><li>Processes Guest Dispute paperwork, scan checks and other documents to maintain the database. </li><li>Redemption of ticket/voucher, traveler's check cashing, personal check cashing, generic reel reward transactions, promotional transactions and any other services that may be offered in the future. </li><li>Clean and maintain office and public areas to ensure a safe environment. </li><li>Ability to perform all transactions per policies and procedures. </li><li>May perform the duties of a Cage Cashier. This position may not act as a Cage Cashier in the same shift they are Main Bankers. </li><li>Performs other duties as requested or assigned. </li></ul> <p>Qualifications: (Knowledge, Skills, and Abilities):</p> <ul> <li>High school diploma or general education degree (GED) and six months previous Cage Cashier, marketing, banking cashiering or similar related experience. </li><li>Must be at least 18 years of age. </li><li>Previous experience with working in a vault preferred. </li><li>Prior experience working with automated currency counters, coin counting machines and motorized cassette carts preferred. </li><li>Must possess outstanding interpersonal communication skills (verbal and written) to effectively interface with guests and team members. </li><li>Must be able to work flexible shifts and days of the week including holidays. </li><li>Must have the ability to remain professional and tolerate stress related to servicing public guests in a high pressure and fast-paced environment on the Casino Gaming floor. </li><li>Ability to multi-task and remain calm during stressful and fast paced situations. </li><li>Must be able to be constantly exposed to casino-related environmental factors, including, but not limited to second hand smoke and excessive noise. </li></ul>