<p>VIVO Infusion IT Service Desk Technician Lakewood CO Vivo Infusion is seeking an experienced IT professional to provide on and offsite IT support in a fast paced customer service oriented environment The selected candidate will be responsible for troubleshooting technical issues supporting Vivo employees setting up new clinic networks and endpoints and navigating other various situations as they arise If you possess excellent written and verbal communication skills problem solving abilities and the capacity to work independently on assigned tasks we want to hear from you For this position candidates must have the following experience 3 years or more experience in an IT environmentStrong Active Directory experienceStrong Office365 experienceCompensation Pay Range 2700 2800HourBonus Plan Target 5 Annually Based on performancePrivate Equity for the Greater Good Company wide Employee Ownership ProgramBenefits Medical Dental VisionHSA w Employer ContributionTouchcare Insurance Concierge Service401K with Match up to 4PTO Accrual 3 weeksPTO Buy back PTO Rollover and PTO Donation ProgramWellness Reimbursement Program 360 AnnuallyEmployee Referral Bonus Uncapped Bonus PotentialTuition Assistance Program & Professional Association ReimbursementEmployee Assistance Program Employer providedShort & long term disability Employer providedLife Insurance Employer providedEmployment Type Schedule FLSA Status Full timePosition ScheduleMonday Friday 800 am 430 pmNon ExemptReports to IT Director Location 1726 Cole Blvd Lakewood CO 80401 Primary duties and responsibilities Provide tier 1 and 2 IT support by phone in person and e mailIdentify and troubleshoot complex problems with hardware software or networkBeing able to recognize and escalate more difficult issues while providing appropriate informationActive Directory password resets account provisioning to include new user equipment builds decommissions and password rests in various applicationsUninstallreinstall software applicationsAssist customers with navigation around applicationsLogging all call on site and e mail activity into ticketing systemOnsite equipment moves set up and replacement cabling phones printers computers Wi Fi etcAble to use knowledge base documents and web searching to resolve issuesSet up new clinic networks and endpoints and perform cable management throughout the clinicsProvide a high level of customer supportWork with management on projects including planning testing and executing projectsDocument unique solutions and provide mentorship to less experienced team membersPromptly report any problemsissuesQualifications High School Diploma or equivalent requiredAssociate degree in Computer Science or related field preferredMinimum of 3 years prior experience in an information technology environment with similar responsibilities requiredMinimum of 1 year of customer service experience preferredMust be highly proficient with Microsoft Windows operating systems Office products Office365 and Active DirectoryIntermediate knowledge of basic networking protocols and standards LAN WAN Wi Fi Ethernet firewalls routers and switchesIntermediate knowledge of servers Microsoft machine accounts domain user accounts file servers AD and ExchangeExperience in setting up workstations and assembling equipmentIntermediate knowledge of login scripts drive mappings and folder permissionsSkilled in printing protocolsExperience working within HIPAA standards preferred Must have a basic understanding of HIPAA standardsMust have the ability to quickly learn new skills and concepts while working in a fast paced environmentMust have the ability to effectively communicate both verbally and written with persons of varied technical skillset in person and off siteAbility to work in a team environment yet autonomously with self motivation including keeping forward momentum on projects and working with team members to achieve a common goalMust be able to manage a vast workload with the ability to prioritize and complete tasks in a timely mannerTo perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed above are representative of the knowledge skill and ability needed Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions Who We Are The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable safe and convenient setting Vivo is a national company with locations in 15 states providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you Our highly trained medical professionals are dedicated to delivering a safe comfortable and affordable solution for our patients We offer an array of advanced therapeutics and provide personalized care for every patient We are passionate about providing high quality patient care relationships with our referring Providers and nurturing our company culture Vivo Infusion has received The Gold Seal of Approval from The Joint Commission The Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers An organization that achieves The Gold Seal of Approval shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve Learn more about Vivo by visiting our website httpsvivoinfusioncomthe vivo difference Work environment and physical demands The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job While performing the duties of this job the employee is regularly required to sit talk andor hear The employee is frequently required to use hands to finger handle or feel and reach with hands and arms The employee is occasionally required to stand; walk; climb or balance; stoop kneel crouch or crawl andor smell Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus The employee must regularly lift and or move up to 10 pounds and occasionally lift andor move up to 50 pounds The work environment is indoors in a medical office and is generally quiet including sounds of medical equipment RECRUITMENT PRIVACY STATEMENT Notice to All Applicants Vivo Infusion posts all open positions on the Careers page of the company website httpsvivoinfusioncomcareers Applicants will never be asked to provide personal identification information eg SSN Drivers License Passport or financial information eg Banking Information during the application and Interviewing process We may request Contact details such as name address email address and phone numberEmployment history including previous employers and job titlespositionsBackground information including academicprofessional qualifications job qualifications education certifications or licenses details included in your CVresume transcripts and employment referencesNominated references including their name contact details employer and job roleProof of your eligibility to work in the USDesired salaryIf you have any questions or concerns about this Recruitment Privacy Statement or how we handle your personal data please contact us at 8554781528 or emailing InfoVivoInfusioncom</p>