<p>Are you interested in harnessing technology and AI to transform healthcare?</p> <p>At XiFin, we believe a healthier, more efficient healthcare system starts with strong financial and operational foundations. Our innovative technologies help diagnostic providers, laboratories, and healthcare systems manage complexity, drive better outcomes, and stay focused on what matters most: patient care.</p> <p>We're on a mission to simplify the business side of healthcare-and we know that mission takes people from all backgrounds and experiences. Whether you're early in your career or bringing years of expertise, we welcome your perspective, your curiosity, and your passion. We value individuals who ask questions, challenge the status quo, and want to grow while making a real difference.</p> <p>About the Role</p> <p>As a Patient Billing & Support Specialist at XiFin, you will serve as the primary point of contact for patients and healthcare providers regarding billing and insurance-related inquiries. Your role is essential in ensuring billing accuracy, resolving claim issues, and delivering exceptional customer service. This position will be located at our office in North Haven, CT with a set weekly schedule Monday -Friday 8:30am-5:00pm.</p> <p>How you will make an impact:</p> <p>In this role, you will:</p> <ul> <li>Handle inbound calls daily pertaining to a complex molecular diagnostic test, delivering clear, accurate, and compassionate support to patients and healthcare providers </li><li>Return voicemails promptly and professionally, ensuring timely resolution of patient inquiries and provider requests </li><li>Manage all patient communication channels, including voicemail, email, and written correspondence, updating patient demographic, insurance, and payment records with precision </li><li>Maintain strict adherence to HIPAA regulations, ensuring confidentiality and security in all interactions and data management processes </li><li>Develop proficiency in medical billing system facilitating accurate processing of billing information </li><li>Coordinate collections activities with third-party vendors, monitoring account statuses, resolving disputes, and supporting timely recovery of outstanding balances </li><li>Process and adjust bankruptcy accounts, ensuring compliance with legal and organizational protocols </li><li>Collaborate with cross-functional departments on various administrative and operational projects, contributing to process improvements and team goals </li></ul> <p>What you will bring to the team:</p> <p>We're looking for someone with a growth mindset and a passion for learning. You might be a great fit if you:</p> <ul> <li>Are detail-oriented, highly organized, and self-motivated with exceptional time management skills </li><li>Communicate clearly verbally and in writing with patients, providers, and internal teams </li><li>Are eager to learn, ask thoughtful questions, and enjoy collaborating with others to find solutions </li></ul> <p>Skills and experience you have:</p> <ul> <li>A high school diploma or equivalent </li><li>Customer service experience - Retail, call centers, hospitality etc.; all can be valuable. </li><li>Computer Proficiency - Data entry and Microsoft Office - Especially Excel, Outlook, and Word. </li></ul> <p>Why XiFin?</p> <p>We're more than just a healthcare technology company-we're a team that cares about people.</p> <p>Here's a glimpse at what we offer:</p> <ul> <li>Comprehensive health benefits including medical, dental, vision, and telehealth </li><li>401(k) with company match and personalized financial coaching to support your financial future </li><li>Health Savings Account (HSA) with company contributions </li><li>Wellness incentives that reward your preventative healthcare activities </li><li>Tuition assistance to support your education and growth </li><li>Flexible time off and company-paid holidays </li><li>Social and fun events to build community at our locations! </li></ul> <p>Pay Transparency</p> <p>At XiFin, we believe in pay transparency and fairness. The expected hourly range for this role is $18.00-$25.00, based on your experience, skills, and geographic location.</p> <p>Accessibility & Accommodations</p> <p>We're committed to providing an inclusive and accessible experience for all applicants. If you need a reasonable accommodation during the application process, please contact us at 858-436-2901.</p> <p>Equal Opportunity Employer</p> <p>XiFin is proud to be an equal opportunity employer. We value diverse voices and do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law.</p> <p>Ready to apply?</p> <p>We'd love to hear from you-even if you're not sure you meet every qualification. If you're excited about the role and believe you can contribute to our team, please apply. Let's build something meaningful together.</p>